IT Internship

Description

Job Summary: Technical support intern to receive and resolve service tickets, perform diagnostics, and guide users on systems and procedures. Key Highlights: 1. Technical support internship opportunity 2. Focus on problem resolution and user guidance 3. Affirmative action position for persons with disabilities (PCD) **Job Description:** ---------------------- Receive and resolve all support tickets, including both incidents and user requests; Perform diagnostics and resolve common and simple issues; Maintain updated records of support interactions; Provide information and guide users on procedures and system usage; **Mandatory Requirements:** ------------------------------ Currently enrolled in a higher education program in a related field; Microsoft Office Suite; **Employment Type:** -------------------------- INTERNSHIP **PCD:** -------- YES **Salary:** ------------ $1,200\.00 **Benefits:** --------------- Partnerships with educational institutions Psychological support On-site meals Transportation allowance Health insurance Life insurance Semi-annual Profit-Sharing Plan (PPR) Dental plan Discounts on vehicle and product purchases **Work Location:** ---------------------- Saga Brasil \- Setor Bueno T7 **Working Hours:** ------------------------ 08:00 to 14:00