Scheduling Coordinator

Description

Job Summary: Responsible for organizing medical schedules, managing patient flow, optimizing processes, and ensuring service quality, while integrating teams and resolving issues. Key Highlights: 1. Optimization of scheduling and patient flow management 2. Team coordination and process standardization 3. Focus on service quality and problem resolution * Organize doctors' schedules, rooms, and equipment * Prevent overlapping appointments and poorly planned walk-ins * Adjust schedules due to absences, vacations, or emergencies * Guide and supervise front-desk staff * Define shift schedules and distribute tasks * Train staff on workflows and systems * Absenteeism rate * Waiting time for consultation/examination * Volume of scheduled appointments * Patient service quality * Verify that authorizations and referral forms are correct * Check health insurance eligibility * Prevent claim denials due to scheduling errors * Integrate reception, nursing, physicians, and billing departments * Standardize appointment booking processes * Develop and update scheduling protocols * Resolve patient complaints * Adjust urgent cases * Reschedule sensitive cases (e.g., complex examinations, surgeries) * Analyze demand versus supply * Suggest opening new appointment slots * Adjust consultation durations according to specialty Employment Type: Full-time CLT Salary: R$3.500,00 - R$6.059,22 per month Benefits: * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site