Technical Support Team Leader

Description

Job Summary: A Technical Support Team Leader supervises and coordinates teams, ensuring efficiency and quality in technical support and continuous improvement. Key Highlights: 1. Supervise and coordinate technical support teams 2. Ensure agile and effective resolution of technical tickets 3. Develop processes to improve customer service operations Technical Support Team Leader • CLT • On-site • Caratinga, MG Company dedicated to excellence in customer service and technical support, with a focus on customer satisfaction and service quality. On-site in Caratinga, MG, working directly with teams and customers to ensure high performance in service delivery. Hired under the CLT regime, with all statutory rights and benefits. Fixed location in Caratinga, MG, Brazil, in a collaborative and results-oriented work environment. Responsibilities Supervise and coordinate the technical support team to ensure efficiency and quality in support services. Ensure agile and effective resolution of technical tickets, prioritizing customer satisfaction. Develop and implement processes and workflows to improve customer service operations. Monitor team performance indicators, producing reports for management and continuous improvement. Train and guide team members to enhance both technical and behavioral competencies. Facilitate interdepartmental communication to align expectations and resolve requests. What We Expect From You (Requirements) **Skills and tools:** Advanced knowledge of technical support, CRM tools, ticketing systems, and Microsoft Office suite. Behavioral competencies: Clear communication, inspirational leadership, results orientation, and conflict resolution skills. Proven experience leading technical support or customer service teams. Ability to perform critical analysis and make swift decisions in challenging situations. Strong organizational skills and ability to efficiently prioritize tasks and requests. If you are a Technical Support Team Leader seeking growth within a dynamic and committed environment, we invite you to apply and join our team in Caratinga, MG. Here, we value your talent and dedication. **Benefits:** Career development plan, Health insurance, Dental insurance, Language school partnership, Meal/food allowance **About the company:** Others