Description: Requirements: * High school diploma (technical or higher education in Logistics, Administration, or related fields is desirable); * Previous experience in customer service or administrative roles (preferably in the logistics sector); * Basic proficiency with office tools (Office Suite, corporate email, spreadsheets, etc.); * Good typing skills and familiarity with digital communication platforms (WhatsApp Business, Outlook, etc). Behavioral Competencies: * Assertive communication * Teamwork * Agility in problem resolution * Empathy in customer service * Organization and focus on results Main Responsibilities: * Handle logistics inquiries via phone, corporate email, and WhatsApp, ensuring courteous and professional service; * Filter and triage requests, identifying the type of inquiry and forwarding to the appropriate person when necessary; * Record and monitor incidents, deadlines, and actions taken, keeping the client informed about request status; * Support the logistics department in administrative and operational tasks as requested; * Maintain constant communication with carriers, internal teams, representatives, and clients to resolve pending issues; * Suggest improvements in service and communication processes, contributing to logistical service efficiency and quality; * Update internal control systems and tools with service information and operational statuses. Desired Professional Profile: * Strong verbal and written communication skills, using clear and professional language; * Organized with a sense of priority, capable of managing multiple demands simultaneously; * Interpersonal skills and ability to work in a team; * Ability to work under pressure while maintaining a calm and productive demeanor; * Proactive and creative, contributing ideas and solutions for process improvement; * Quick learner, able to adapt to new logistics systems and software; * Committed, empathetic, and results-oriented. 2511080202181857263