TECHNICAL SUPPORT SUPERVISOR (Hiring Leader)

Description

Job Summary: An internet service provider is seeking a Technical Support Supervisor to manage technical support operations, ensure operational efficiency, excellence in customer service, and customer satisfaction. Key Highlights: 1. Technical support management with a focus on operational efficiency 2. Emphasis on excellence in customer service and satisfaction 3. Team management and service order control An internet service provider is seeking a Technical Support Supervisor in Ipatinga. Contrata Líder is a platform that connects companies with qualified leaders and professionals. We focus on streamlining the recruitment and selection process for leadership positions. **Responsibilities:** Serve as the direct responsible person for technical support management, ensuring operational efficiency, excellence in customer service, and customer satisfaction through performance indicator monitoring, team management, service order (SO) control, and implementation of preventive and corrective actions. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 4,000.00 * Cost-of-living allowance * Performance-based bonus * Meal voucher * Pharmacy benefit plan * Health insurance * Dental insurance * Life insurance * Birthday day off * Gympass **Additional Information:** * Employment type: Full-time, on-site. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 18:00.