Description We are looking for a committed professional with strong verbal and written communication skills, proficiency in basic computer tools (Excel, Word, internet browsing, and file organization). An organized, proactive profile is expected, capable of handling multiple tasks while demonstrating attention to detail and sound interpretation of information. Requirements * Completed high school education (preferred: currently enrolled in or completed higher education); * Experience in customer service; * Experience working in educational institutions or distance learning (EAD) environments; Responsibilities * Provide student support via chat and telephone; * Advise students on deadlines, procedures, and academic information; * Record interactions in the system; * Suggest improvements based on student needs; * Collaborate with other departments. Benefits * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Education Incentive * Study Grant * Life Insurance * Productivity Bonus Job Type: Full-time CLT Salary: R$1.621,00 – R$2.000,00 per month Benefits: * Meal Allowance * Transportation Allowance