Customer Service Representative, Ipatinga

Description

Job Summary: We are seeking a Talented Customer Service Representative to join our Talent Pool, serving as a key point in the citizen's experience and contributing to an exceptional team. Key Highlights: 1. Exceptional team, with support, respect, and creative collaboration 2. Dynamic environment with continuous learning opportunities 3. Growth opportunities and constant challenges Citizen Experience is looking for a **Talented Customer Service Representative** and **Out-of-the-Box Thinker** to join our Talent Pool. If you possess exceptional process skills, are communicative, and have **ease in interacting with people**, this could be the opportunity you've been waiting for! Here, we are part of an **Exceptional Team**, where we support each other, **respect** one another, **contribute**, **motivate**, and **collaborate** creatively — that’s how the best ideas emerge. If you’re looking to accelerate your career in an environment full of opportunities — where acceleration means not only advancing in roles and responsibilities but also tackling constant challenges — don’t miss this chance! **Responsibilities and Duties**: **Responsibilities and duties** **Your main responsibilities** You will serve as a key point in the citizen's experience, performing activities such as: * **Public service**: greeting, guiding, and clarifying questions about available services, with empathy and clarity; * **Document screening and verification**: ensuring all information is accurate before forwarding; * **Processing requests**: assisting with form completion, data collection, and service referrals (e.g., ID cards, driver’s licenses, and appointments); * **Administrative support**: updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management**: organizing the service flow to ensure agility and reduce waiting times; * **Problem resolution**: promptly and courteously resolving inquiries, referring more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office suite; * Good typing skills; * Prior experience in public service is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday — 44 hours per week **Work location:** **Work location**: UAI Ipatinga: Avenida Macapá, 665, Veneza, Ipatinga \- MG, 35164\-253, Brazil **We offer a comprehensive benefits package including:** **Transportation Benefit** (6% deduction) **Birthday Day Off** — an entire day just for you to celebrate however you wish! **Health Insurance Plan** — co-payment plan; monthly premium for the primary insured covered by the company. **Dental Insurance Plan** — co-payment plan; monthly premium for the primary insured covered by the company. **Meal/ Food Allowance** — R$ 25.73 per day for meals. **Wellhub** — take care of your body and mind through gyms and physical activities. **ZenKlub** — emotional health support. **Life Insurance** — because your safety and peace of mind matter to us. **Pharmacy Discounts** — savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX — Citizen Experience**, a govtech dedicated to transforming access to public services, making citizens’ lives easier through innovative solutions, greater technology integration, and improved efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with continuous learning opportunities and challenging projects, join our team! \#ForPeople