Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. Key Highlights: 1. Receptive and/or in-person service 2. Focus on excellence, courtesy, and agility 3. Clarification of doubts and negotiations JOB POSTING: CUSTOMER REPRESENTATIVE\-CEMIG AVAILABILITY TO TRAVEL Position: Customer Representative – CEMIG Work Location: CARATINGA/MG Employment Type: CLT Schedule: Rotating Shift 5x2 – Shift: 7:30 AM to 5:18 PM Salary: R$ 1\.870; after 3 months increases to R$ 2\.294\. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnerships. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company's customers. The role involves receptive and/or in-person service, with a focus on excellence, courtesy, and agility in clarifying customer inquiries, registering requests, conducting negotiations, and providing guidance regarding electric power services. Responsibilities: Provide customer service in person or via digital channels; Clarify inquiries regarding bills, consumption, power disconnection and reconnection, duplicate bills, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Job Type: Full-time, Permanent CLT Compensation: BRL 1\.518.00 \- BRL 2\.134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site