Customer Service Supervisor - Ipatinga

Description

Job Summary: Citizen Experience is seeking a talented and unconventional Customer Service Supervisor to lead the team, ensure service excellence, and foster a positive work environment. Key Highlights: 1. Exceptional team that supports, respects, and collaboratively innovates. 2. Opportunity to advance your career and continuously tackle challenges. 3. Dynamic environment with continuous learning and challenging projects. Citizen Experience is looking for an **exceptional Customer Service Supervisor**, who is **unconventional**, to join our team. If you possess outstanding process skills, are highly communicative, and have **strong interpersonal abilities**, this could be the opportunity you've been waiting for! Here, we are part of an **exceptional team**, where we support each other, **respect one another**, **contribute**, **motivate**, and **collaborate creatively**—this is how the best ideas emerge. If you're seeking to accelerate your career in an environment brimming with opportunities—where acceleration means not only advancing in roles and responsibilities but also consistently tackling challenges—don’t miss this chance! **Responsibilities and Duties** **Your main responsibilities:** Supervise and coordinate the public-facing customer service team’s activities, ensuring excellence in service delivery; Ensure compliance with operational standards, internal policies, and performance targets; Monitor quality indicators and propose actions for continuous improvement; Support team development by fostering a positive and productive work environment; Manage work scheduling and align with the unit’s operational demands; Focus on user satisfaction by delivering empathetic and efficient service. **Requirements and Qualifications** **Requirements** Completed or nearing completion of a bachelor’s degree, preferably in management, administration, or related fields; Prior experience supervising teams, preferably in customer service or public service environments; Familiarity with performance management tools and shift scheduling systems; Leadership, communication, organizational, and decision-making skills; Ability to work under pressure and interact effectively with diverse individuals; Proactivity, empathy, and results orientation. **Additional Information** **Additional Information:** **Compensation and Work Schedule** * **Competitive compensation**, aligned with market standards and the professional’s experience. **Work schedule:** * Monday to Friday * From 07:41 to 17:05 **Work location:** **Work location**: UAI Ipatinga - AV Macapá, No. 665 - Veneza - Ipatinga MG **We offer a comprehensive benefits package including:** **Transportation Allowance** (6% deduction) **Birthday Day Off** – a full day just for you to celebrate however you like! **Health Insurance** – co-payment plan; the company covers the employee’s monthly premium. **Dental Insurance** – co-payment plan; the company covers the employee’s monthly premium. **Meal/food allowance** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX - Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, advanced technology, and greater efficiency. Our goal is to integrate physical and digital channels to deliver a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you’re looking for a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople