Mid-Level Systems Analyst

Description

Job Summary: An IT professional to provide functional support for the HCM Senior system, focusing on incident resolution and continuous improvement. Key Highlights: 1. Specialized functional support for the HCM Senior system 2. Monitoring and proposing continuous improvements for incidents 3. Application of IT methodologies (ITIL, change management) Main Responsibilities: * Handle, register, analyze, and resolve incident tickets and service requests related to the HCM Senior system; * Provide functional support to HR users, assisting them in the proper use of modules and functionalities; * Monitor recurring incidents and propose preventive actions or continuous improvement initiatives; * Collaborate with internal departments and vendors as needed to resolve issues or implement adjustments; * Ensure all activities comply with the company's IT methodologies (ITIL, change management, ticketing process, etc.). What We Expect From You: * Bachelor’s degree completed in IT-related fields; * Completed undergraduate degree; * Experience with the HCM Senior system; * Strong organizational skills and ability to prioritize tasks. * Fluent English – desirable; * Analytical mindset and problem-solving orientation; * Proactivity in identifying and proposing improvements; * Attention to detail and commitment to delivery quality; Minimum Education Level: Bachelor’s Degree Preferred Education: * Computer Science, Bachelor’s Degree * Information Technology, Bachelor’s Degree * Computer Engineering, Bachelor’s Degree Languages: * English (Intermediate) * Transportation Allowance * Remote Work (1 day per week) * Health Insurance * Meal Voucher * Pharmacy Benefit * Psychological Support * Life Insurance * Performance Bonus * Dental Insurance