Bilingual IT Operations Coordinator

Description

Job Summary: Bilingual IT Operations Coordinator to lead multidisciplinary teams in a mission-critical environment, ensuring high availability and quality. Key Highlights: 1. Leadership of multidisciplinary IT teams 2. Management of operations in multinational and mission-critical environments 3. Interface with global stakeholders We are seeking a **Bilingual IT Operations Coordinator** to lead multidisciplinary teams in a mission-critical environment, with continuous interaction with global stakeholders. This professional will be responsible for the operational management of Service Desk, Infrastructure, and Network services, ensuring high availability, service quality, and adherence to service level agreements. ### **Key Responsibilities** * Coordinate Service Desk, Infrastructure, and Network teams, ensuring operational efficiency * Manage IT service delivery with focus on SLAs, KPIs, and user experience * Handle incident, problem, and change management (ITIL) * Monitor and guide resolution of high-complexity incidents * Ensure availability, performance, and security of IT environments * Direct interface with customers and global teams (communication in English) * Prepare managerial reports and performance metrics * Conduct operational and executive meetings * Promote continuous improvement of processes and services * Support technical and behavioral development of the team ### **Mandatory Requirements** * Fluent English (reading, writing, and speaking) — **frequent use with international teams** * Proven experience leading IT teams (Service Desk, Infrastructure, and Networks) * Experience managing critical operations and high-availability environments * Knowledge of: * ITIL (incidents, problems, changes, and SLAs) * IT infrastructure (servers, networks, telecom) * Service monitoring and management * Experience managing metrics (KPIs, SLAs, and executive reports) ### **Desirable Requirements** * Certifications such as ITIL, PMP, Scrum, or related * Information security knowledge * Experience in multinational environments * Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.) ### **Behavioral Competencies** * Leadership and people management * Clear and assertive communication (including in English) * Decision-making capability in critical scenarios * Strategic vision and results orientation * Organization and priority management ### **Opportunity Differentiators** * Work in a multinational and mission-critical environment * Robust, multidisciplinary operations management * High visibility with global stakeholders * Continuous development in leadership and service management Minimum Education: Bachelor's Degree