Job Summary: Support field technicians, manage schedules, provide customer service via WhatsApp, monitor timelines, and record requests to ensure efficient support and communication. Key Highlights: 1. Technical support and customer service via WhatsApp 2. Schedule management and route optimization 3. Ticket tracking and effective communication Assist field technicians in managing and updating service and installation appointment schedules. Answer customer calls and messages via WhatsApp, providing technical support and clarifying questions regarding appointments and services. Monitor and adjust service schedules to ensure route optimization and adherence to deadlines. Track and prioritize open tickets, ensuring effective communication between technicians and customers. Record and track requests and incidents in the company’s system. Escalate more complex issues to advanced support technicians or management, as needed. Keep customers informed about the status of their requests and any changes to their appointments. **Requirements:** Completed high school education. Previous experience in customer service, preferably in technical support. Basic computer skills (use of internal systems and management tools). Proficiency with communication tools such as WhatsApp and telephone. Strong organizational and time-management skills to handle multiple appointments. Ability to work under pressure and resolve problems quickly and efficiently. Good verbal and written communication skills. **Desirable Qualifications:** Prior experience with internet service providers or in technical support roles. Basic knowledge of internet networks, modems, and routers. Familiarity with ticket management and incident tracking systems. Ability to handle customer conflict or dissatisfaction calmly and professionally. Certifications or courses in customer service. Working Hours: 10 a.m. to 8 p.m. (Saturdays and holidays are scheduled on a rotating shift basis) Initial Compensation: **R$ 1.621,00 + Benefits** Meal Allowance: **R$29.00** (per day worked)