Job Summary: Professional for customer service and support, focused on excellence, problem resolution, and continuous improvement of products. Key Highlights: 1. Focus on excellence and customer relationship 2. Opportunity to conduct training and solution testing 3. Continuous development of the company's products and services **Responsibilities:** Maintain a good relationship with customers aiming for service excellence. Organize the service queue. Provide reactive customer support via chat, e-mail, and telephone. Accurately record all service activities in the company's proprietary tool immediately after execution. Keep the customer duly informed about the progress of the incident. Identify customer-expressed needs. Support optimal solutions for customer needs. Collaborate with other team members to resolve generated requests. Perform tests on commercialized solutions. Conduct training for new and existing customers. Continuously study and improve to master the company's offered products and services. **Soft Skills:** Communication, Cooperation (teamwork), Ability to learn quickly, Problem-solving ability, Ethics, Time management, Motivation, Planning, Willingness to learn. **Hard Skills:** Basic computer skills. Basic database knowledge. **Preferred Qualifications:** Customer service experience. Technical support experience. Spanish. Knowledge of retail business rules. Experience in the optical sector. **Currently Enrolled In:** Business Informatics, Administration, or Accounting Sciences. Third-year students preferred. Evening classes. **Working Hours:** 6 hours/day, Monday through Friday **Compensation and Benefits:** Internship stipend: R$1,214.40 + Transportation Allowance (VT) or Mobility Allowance of R$220.00 + Birthday Day Off with R$100.00 gift on the birthday + Longevity bonus.