Customer Experience Technician N2

Description

Job Summary: IT technical support professional focused on network infrastructure, operating systems, and end-user support, ensuring service continuity. Key Highlights: 1. Comprehensive technical support for IT infrastructure 2. Focus on user satisfaction and service continuity 3. Experience with Windows, Linux, and ITSM #### **Belo Horizonte/MG** * 08:00\-18:00 EDUCATION KNOWLEDGE * Configuration and operation of network equipment (network cabling, including organization and maintenance) * Support for Internet browsers and various systems * Analysis and diagnosis of physical servers * Configuration, replacement, etc., of switches and access points * * User support ensuring user satisfaction and continuity of IT services * Diagnosis and resolution of issues in Windows and Linux operating systems * Knowledge of ITSM tools (IT service management) * Creation/configuration of institutional e\-mail, electronic mail, telephony, and VOIP * IT hardware support, such as installation and configuration of computers and peripheral devices * User support based on ITIL, providing IT technical support (on\-site/remote) * Management of user/group accounts, password resets, and permissions in directory services CERTIFICATIONS * ITIL V3 Foundation **Mandatory** * ITIL V4 Foundation **Mandatory** *“At Hepta, we respect and embrace diversity. We make no distinction based on gender, ethnicity, religion, sexual orientation, or disabilities. Apply now!” \#vemprojeitoHepta*