TCM is a multisectoral group, divided between the telecommunications and development niches, comprising an Internet service provider, TV channel, FM radio stations, audiovisual production company, saltworks, and other companies. The TCM Group aims to connect lives and drive development, powered by core principles such as respect, excellence, transparency, and sustainability. Everyone at the TCM Group dedicates themselves daily to the mission of delivering innovative solutions that impact people’s lives, guided solely by the vision of connecting the entire state of Rio Grande do Norte. This dynamic work environment—combined with the commitment of all teams—makes the TCM Group one of the largest corporate ecosystems in the state. If you have technical experience, are seeking a place for your professional growth, and enjoy challenges, this is your opportunity. Candidates must hold valid NR-10 and NR-35 certifications. **Come be the protagonist of your own journey! ✨** **Job Mission:** * Provide empathetic customer service to TCM clients, performing installations according to TCM standards, configuring equipment, and clarifying features of our TV and Internet products. **Your responsibilities will include:** * Assisting in preparing materials and equipment required for Internet installations, including cables, connectors, routers, and modems. * Helping assemble and organize network components, following instructions and guidance from the lead installer to ensure efficient and accurate installations. * Assisting with cable routing and equipment installation at designated locations, maintaining cleanliness and organization of the work area throughout the process. * Supporting the lead installer during network device configuration and testing, performing tasks such as cable connections, equipment mounting, and signal verification. * Learning and applying basic networking and Internet connectivity concepts, aiming to develop the technical skills necessary to perform autonomous installations in the future. * Following safety procedures and technical standards during installation activities, including proper use of personal protective equipment and adherence to electrical safety standards. * Providing courteous and helpful customer service during installations, answering simple questions and providing basic information about how Internet services operate. * Collaborating with the lead installer to resolve simple technical issues that may arise during the installation process, learning from experience and continuously improving your skills. **We expect you to have:** * Intermediate knowledge of computer networks; * Wireless networks; * FTTH networks; * Familiarity with company policies; * Certifications: NR-10 and NR-35 — **up-to-date;** * Driver’s license AB; * Proactivity; * Problem-solving skills; * Teamwork skills. **Our benefits:** * Market-competitive salary; * Performance-based bonus; * Health insurance; * Dental insurance; * Meal allowance; * TCM Plan. **Work schedule:** * 44 hours per week.