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Job Summary: We are seeking a Junior Customer Success professional to ensure a consistent customer journey, human-centered service, and client retention, aiming for an exceptional experience and solid results. Key Highlights: 1. Human-centered customer service and client retention 2. Dynamic, meritocratic, and results-oriented environment 3. Opportunity for growth and rapid learning **Position: Junior Customer Success** We are a company specialized in marketing and sales for SMEs, focusing on paid traffic, performance, and predictable growth. We help businesses expand their results through strategy, technology, and close customer relationships. We are looking for a Junior Customer Success professional to work directly with our client base, ensuring a consistent journey, human-centered service, and client retention. This role is critical to guaranteeing that our clients have an exceptional experience and achieve solid results with our services. If you have an analytical mindset, enjoy working with people, learn quickly, and want to grow within a dynamic, meritocratic, and results-oriented environment — this opportunity is for you. **Responsibilities** * Welcome and onboard new customers * Monitor NPS, engagement, and risk signals (churn) Track the customer journey (onboarding, engagement, retention) * Ensure alignment between commercial promises and operational deliveries * Conduct check-ins and strategic calls with customers * Validate engagement across internal channels and workflows * Coordinate campaigns and deliverables with the traffic team * Send proactive communications and delight initiatives * Identify potential issues and guide either the customer or internal team toward resolution Requirements: **Mandatory Requirements** Minimum 1 year of experience in customer service, support, customer success, or related areas Strong verbal and written communication skills Active listening and empathetic attitude Organization and discipline Ability to quickly learn tools and processes
