Café Manager

Description

Job Summary: A Café Manager is responsible for the overall success of a café, overseeing daily operations, leading the team, and ensuring customer satisfaction to create a welcoming and profitable environment. Key Highlights: 1. Team leadership and professional development. 2. Strategic management of operations and quality. 3. Focus on customer satisfaction and a welcoming environment. A Café Manager is the person responsible for the overall success of a coffee shop. They oversee daily operations, lead the team, ensure customer satisfaction, and manage the business's financial performance to create a welcoming and profitable environment. The role is dynamic, blending hands\-on work with strategic management. The table below breaks down the primary responsibilities of a Café Manager across key areas. **Area of ResponsibilityKey Tasks \& DutiesOperations \& Quality** Oversee daily workflow; ensure food safety (e.g., NEA, HACCP); maintain equipment (e.g., coffee machines); uphold product quality and service speed. **Team Leadership** Recruit, hire, and train staff; create schedules; conduct performance reviews; foster a positive work environment. **Financial Management** Manage budgets for food, labor, and supplies; monitor revenues and expenses; achieve sales targets and control costs. **Customer Service** Address complaints and resolve issues; build regular customer relationships; create a welcoming atmosphere. **Inventory \& Supply** Monitor stock, place orders, and coordinate with suppliers; negotiate best prices; conduct regular inventory counts. **Menu \& Marketing** Create\/update menus based on seasonality and customers; implement marketing plans; engage with the local community. Job Type: Full-time, Part-time Compensation: R$55\.000,00 \- R$80\.000,00 per year Expected Working Hours: 40 hours per week Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance Work Location: On-site