Job Summary: We are seeking a Level 1 Technical Support Analyst to assist IT clients, primarily working remotely, with a focus on diagnosing and resolving hardware, network, and Microsoft 365 support issues. Key Highlights: 1. Remote technical support ticket handling at Level 1, with occasional Level 2 support 2. Hardware and network problem diagnosis and resolution 3. Support for Microsoft 365, printers, and digital certificates We are looking for a **Level 1 Technical Support Analyst** to join our team and assist our clients with daily **Information Technology** operations. The role will be **predominantly remote**, with **occasional on-site support for Level 2 requests**. Main Responsibilities: * Handling **remote support tickets (Level 1)**, with occasional support at **Level 2**; * Diagnosing and resolving **hardware** issues (desktops, laptops, and peripherals); * Identifying and resolving **network** incidents (connectivity, IP, DNS, gateway); * Performing basic configuration of **routers and networking equipment**; * Providing client support for: * **Microsoft 365** (emails, accounts, permissions); * **Printer installation and configuration**; * **Digital certificates**; * Assembling, organizing, and performing basic maintenance of **IT equipment**; * Conducting periodic **physical preventive maintenance** (cleaning, organizing, and inspecting equipment). Desired Profile: * Prior experience in **Level 1 technical support**, with basic knowledge of **Level 2**; * Strong communication skills and ease in user interaction; * An **organized, responsible, and process-oriented** profile; * Ability to perform both **remote and on-site support**; * Proactivity in addressing technical and operational tasks; * Interest in **professional growth and technical advancement** in the IT field. Employment Type: Full-time CLT Compensation: R$1.581,34 – R$5.721,44 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site