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Network Sys Admin in Indaiatuba

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Indaiatuba

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Location:Indaiatuba

Category:Network Sys Admin

10585074 - Senior Infrastructure Analyst64969206829185120

10585074 - Senior Infrastructure Analyst

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are specialists in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we are apart, we are together. We hold ceremonies to get closer, share knowledge, and stay up to date with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** * A professional with strong communication skills to convey problems and solutions, as well as organizational skills. **Your day-to-day will include:** * Administering and providing support for the company’s infrastructure, focusing on WebLogic servers; * Developing operational procedure documentation; * Producing metrics and reports on processes; * Providing support for database administration and cloud infrastructure; * Creating and maintaining users and groups to grant access privileges; * Implementing information security systems and tools; * Administering network architecture; * Proposing process optimization projects that lead to improvements in corporate services. **Requirements and qualifications** **Requirements and qualifications:** * Specialized support for datacenter environments, servers, networks, and databases (Microsoft SQL Server and Oracle); * Management of physical servers; Hyper\-V and VMware-based clusters; and storage systems; * Creation/configuration of virtual machines within clusters; * Installation/configuration of switches and access points; * Wireless network configuration; * Configuration/verification of backup routines (daily activity); * VLAN configuration on managed switches; * Opening/monitoring service tickets with outsourcing vendors (servers, firewalls, internet links, antivirus, etc.); * Managing wireless controller updates; * Managing access point updates; * Managing server operating system updates; * Managing antivirus updates; * Creating/maintaining updated documentation related to managed environments; * Supporting the NOC team and the client’s specialists; * Creating/managing/maintaining MS SQL Server and Oracle database instances; * Escalating issues to responsible support teams. **Nice-to-have:** * Intermediate English proficiency. **Working hours:** * ****Monday to Friday, from 08:00 to 17:00. * Work model: 100% on-site. * Workplace: Valinhos, São Paulo\-SP. **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply! We’ll carefully analyze your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at the continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family can stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare assistance**, according to current policy * **Gym partnership**, to encourage you to exercise * **SESC partnership**, offering varied cultural and leisure activities * **Partnerships for your studies**, including language learning, technology, and online course platforms * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage, learning more about us, falling in love with what we do, checking out our open positions, and joining this ever-growing team?

Rua Largo São Sebastião, 1 - Centro, Valinhos - SP, 13270-010, Brazil

Infrastructure Support Analyst64843748311170121

Infrastructure Support Analyst

Do you enjoy challenges, have an analytical mindset, and seek a company where **innovation, collaboration, and continuous learning** are part of daily routine? Then this position is for you! **Responsibilities:** * Customer support (via phone, WhatsApp, and ticketing system) * Corporate email * Printers * Daily-use applications * Office suite / Microsoft 365 * Resolution of low- and medium-complexity incidents * Basic computer assembly and maintenance * IP, DNS, Gateway * Remote access * User creation and password resets (Microsoft 365 / Active Directory) * Ticket registration and updates in the system * Escalation to Level 2 when necessary * Support for simple deployments and field activities (when requested) **Expected profile** * Strong communication skills * Organizational skills * Willingness to learn and grow * Proactivity * Teamwork * Focus on delivering solutions Employment type: Full-time CLT contract Salary: R$2,500.00 – R$2,600.00 per month Benefits: * Meal allowance * Transportation allowance Selection question(s): * Do you hold a Brazilian driver’s license (CNH) category B? If yes, do you regularly drive?

R. Prof. Antônio Rafael, 109 - Vila Virginia, Jundiaí - SP, 13209-060, Brazil

R$2,500-2,600/month

RPN Group | Infrastructure Analyst - Americana/SP64877705160193122

RPN Group | Infrastructure Analyst - Americana/SP

Description: For this position, you must have: * Technical or higher education in progress or completed in Information Technology, Computer Networks, Information Systems, or related fields; * Previous experience in Level 1 and Level 2 technical support; * Basic knowledge of information security and best practices for data protection; * Analytical ability and critical thinking to improve processes; * Strong communication skills and ability to work in a multidisciplinary team. Desirable qualifications include: * Experience with infrastructure monitoring (Zabbix, PRTG, Grafana, or similar); * Knowledge of virtualization (VMware, Hyper-V, or Proxmox); * Experience with corporate asset inventory and management tools; * Experience in retail environments or distributed operations; * An innovative profile, with initiative to disseminate best practices and contribute to the business’s technological advancement. * Administer internal networks and ensure proper connectivity functionality; * Perform server maintenance and management, Active Directory, and other corporate services; * Provide Level 1 and Level 2 technical support to employees, resolving internal tickets and requests; * Monitor and manage infrastructure environments, acting proactively to prevent failures; * Perform hardware, operating system, and network device maintenance; * Implement information security practices, ensuring data integrity and protection; * Manage equipment inventory and track asset lifecycle; * Install, update, and configure corporate software according to internal standards; * Record activities and maintain up-to-date technical documentation; * Collaborate with the IT team to ensure organization, clarity, and efficient communication in daily routines. 2512190202551926921

R. Vieira Bueno, 164 - Centro, Americana - SP, 13465-010, Brazil

Microsoft Endpoint Infrastructure Analyst64877705013635123

Microsoft Endpoint Infrastructure Analyst

An Information Technology Services company is seeking a Microsoft Endpoint Infrastructure Analyst in Pirapora do Bom Jesus. FOURSYS is a company specialized in software solutions and IT services. It focuses on innovation and efficiency to meet its customers' needs in the digital market. **Responsibilities:** Provide advanced technical support and resolve complex incidents related to the Microsoft environment. Administer and enhance device management policies in Microsoft Intune and Windows Autopilot. Perform task automation and advanced troubleshooting using PowerShell scripts. Collaborate closely with the Service Desk team and other internal teams to ensure service continuity. Document processes, procedures, and endpoint environment configurations. Previous experience as an IT Infrastructure Specialist, Technical Support Analyst, Microsoft Systems Administrator, or Endpoint Support Engineer may indicate alignment with some of the activities of this position. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:*** Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:*** Contract: Hybrid \- Hybrid work model. * Candidates from Araçariguama, Santana de Parnaíba, Cajamar, or Barueri are also eligible for this position. * Duration: Full-time * Working hours: To be determined.

Praça dos Poderes Municipais, 257 - Centro, Pirapora do Bom Jesus - SP, 06550-000, Brazil

Senior IT/Telecom Infrastructure Analyst64877705046017124

Senior IT/Telecom Infrastructure Analyst

We are seeking a Senior IT/Telecom Infrastructure Analyst to support and evolve our IT infrastructure, ensuring high availability, security, performance, and resilience of on\-premises and cloud environments. If you take pride in serving, act with ownership, have the courage to make things happen, and are interested in joining a company that transforms people, apply now and become part of our journey! **\#febralovers** **Responsibilities and duties** * Administer and maintain **on\-premises** environments, ensuring stability, security, and performance; * Manage **Fortinet Firewalls (FortiGate)**, including security policies, VPNs, rules, and troubleshooting; * Administer **UniFi Wi\-Fi** environments, ensuring coverage, performance, and availability; * Manage and provide support for **CCTV** and **Access Control** solutions; * Monitor infrastructure, services, and applications using **Zabbix and Grafana**, creating alerts, dashboards, and performance analyses; * Administer **cloud** environments (AWS, Microsoft Azure, and DigitalOcean); * Administer **virtualization** environments (VMware and Hyper\-V); * Manage the lifecycle and refresh of infrastructure equipment; * Manage Telecom: Internet links, VoIP telephony, and mobile telephony; * Use and administer **GLPI** for incident management, asset tracking, contract management, and knowledge base; * Coordinate technical support activities, ensuring compliance with **SLAs** and operational best practices; * Generate, analyze, and present **performance indicators (KPIs)** and executive reports on infrastructure, support, and availability; * Propose and implement **continuous improvements** focused on optimizing infrastructure, system performance, and resilience of critical systems; * Document environments, processes, and technical standards; * Analyze critical incidents and define corrective and preventive action plans. **Requirements and qualifications** * Completed Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or related Technology fields; * Solid foundation in IT infrastructure (on\-premises and cloud), networking, and advanced technical support; * Practical experience with cloud environments: AWS, GCP, and DigitalOcean; * Practical experience with GLPI for incident management, asset tracking, contract management, and knowledge base; * Experience generating performance indicator and KPI reports; * Strong troubleshooting capability in critical, high-availability environments; * Willingness to travel. **Preferred qualifications** * Certifications such as Fortinet, ITIL, AWS, or similar; * Experience with automation, scripting, or Infrastructure as Code; * Participation in infrastructure deployment for large-scale events. * Behavioral competencies * Analytical profile with results orientation; * Teamwork and strong sense of responsibility; * Ability to organize and prioritize tasks. **Additional information** As a PJ contractor, you will be entitled to vacation after 12 months of contract, and: * **TotalPass** * **Starbem** At **Febracis**, we believe in the power of transformative connections. We are not just a business school — we are a movement that inspires change and builds extraordinary stories. Our mission is simple yet grand: **to develop leaders, transform potential into results, and generate positive impact** **in the world.** We are people who believe that where limits exist, opportunities are born; that connection is essence, excellence is the path, and transforming lives is our greatest legacy. Being a **FebraLover** means living this every day. It means acting with integrity, having purpose behind every action, being the protagonist of your own story, and believing that success only makes sense when shared. If you also believe that work and purpose go hand in hand, then this is your place. **Come build an extraordinary world with us. Come be a FebraLover.**

Av. Dr. Álvaro Ribeiro, 489 - Jardim Deghi, Santana de Parnaíba - SP, 06502-181, Brazil

Junior Infrastructure Services Analyst64877704760323125

Junior Infrastructure Services Analyst

**Your future deserves this energy!** We believe the energy you invest in your career deserves a return. That’s why we recognize our people’s dedication and are always looking for those who want to make a difference and build a prosperous, secure career path. At CPFL, you’ll find a solid environment to grow with confidence—security to evolve and space to build a purpose-driven future. **POSITION**: **Junior Infrastructure Analyst** **VACANCIES**: 01 **COMPANY**: Nect Serviços Adm Ltda (S003\) **DEPARTMENT**: SSSI\-REAL ESTATE COORDINATION **CITY**: Indaiatuba, SP **Contract type: Temporary position, average duration of 7 to 9 months** **Work modality:** 100% In-person We are seeking a **Junior Infrastructure Analyst** to work in a strategic area, contributing to the organization, control, and efficiency of the company’s financial and operational processes. **Prerequisites** * Bachelor’s degree completed in **Business Administration, Accounting, Economics**, or related fields; * Intermediate proficiency in the **Microsoft Office Suite** (Excel, Word, PowerPoint); * Experience with **PROC\-V and Pivot Tables** in Excel is desirable; * Knowledge of **SAP** is desirable; * Availability for **100% in-person work in Indaiatuba**. **Key Responsibilities** * Analyze and perform daily scheduling of **automatic and manual payments** in the system, including registration of invoices and bills; * Support employees and clients, adhering to **policies and service level agreements (SLAs)**, ensuring timely and high-quality service delivery; * Perform **reconciliation of journal entries**; * Execute **tax and duty payments** on behalf of the company; * Maintain up-to-date the department’s **performance indicator spreadsheet**; * Contribute to **operational process improvements**, interacting with IT systems and other departments; * Support the development of **payment controls**, ensuring all documentation is properly approved and authorized. **Desired Profile** * Organizational skills and attention to detail; * Sense of responsibility and commitment to deadlines; * Strong communication and interpersonal skills; * Proactivity and continuous improvement mindset. **What we offer:** * Transportation Allowance; * Meal Voucher; * Food Allowance; * Medical Assistance; * Dental Assistance; * 6-month maternity leave and 20-day paternity leave; * Childcare Assistance (subject to eligibility criteria); * Life Insurance; * Profit-Sharing Plan (PLR); * Wellhub; * “Fale Comigo” Program (free, confidential telephone-based support for psychological, legal, financial, and social assistance). **Learn more about us:** We operate in Brazil’s electric power sector and have a solid history dating back to 1912, contributing to the development of the cities and states we serve through solutions in power generation, transmission, distribution, energy trading, and service provision. Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership position in Brazil’s electricity sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people via our efficient customer service network. We believe diverse teams and an inclusive environment for all people are fundamental to the sustainability of innovative, customer-focused organizations; therefore, we value diversity and guide our actions to ensure an inclusive culture and equal opportunity for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/

R. Candelária, 541 - Centro, Indaiatuba - SP, 13330-180, Brazil

Mid-Level Infrastructure Analyst64858373167235126

Mid-Level Infrastructure Analyst

**Responsibilities:** * Responsible for infrastructure and information security projects, from planning through execution. * Develop and maintain technical documentation. * Implement and maintain information security solutions, including anti-spam, antivirus EDR Defender, Fortinet firewalls, and Active Directory. * Ensure environment connectivity, with a focus on Cisco technologies. * Configure and manage Microsoft environments (Office 365 ADM, EntraID, MDM Intune, SharePoint). * Manage vendors and partners, ensuring quality, productivity, security, and technological innovation. * Contribute to information security by leading initiatives such as vulnerability management and mitigation, phishing campaigns, patch application, penetration testing, and hardening in collaboration with vendors. * Manage observability tools (Zabbix/Grafana). **Requirements:** * Completed bachelor’s degree in Computer Networks, Computer Engineering, or related fields; postgraduate studies or an MBA are advantageous. **Specific Knowledge:** * Familiarity with ISO 27001/27002 standards and LGPD. * Experience with security policies, phishing campaigns, SIEM, and SOC. * Vulnerability management, patching, DLP, and hardening. * Firewall configuration, preferably Fortinet. * Antivirus, EDR, and antispam administration, preferably Microsoft Defender. * Switch and wireless configuration, preferably Cisco. * Network administration: TCP/IP, DNS, DHCP, VPN, routing protocols. * Management of Microsoft environments: Office 365 ADM, AD, EntraID, MDM Intune, SharePoint. * Experience with virtualized environments running Windows Server 2022–2025 and Linux/Debian. * Observability tools (Zabbix/Grafana). * Experience with ITSM, preferably GLPI. * Asset management: hardware, software, and licenses.

R. José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil

Infrastructure Analyst Nr1 - Downtown64846309645059127

Infrastructure Analyst Nr1 - Downtown

Human Resources Consulting is seeking an Infrastructure Analyst Nr1 professional in Hortolândia (Downtown). Valor Potencial is a company focused on developing innovative solutions to maximize business performance. Its goal is to help companies identify and explore their growth potential. **Responsibilities:** Configuration of WIFI equipment. Functionality, connection, registration, and login testing of WIFI equipment. Maintenance of WIFI equipment. Rollout of WIFI equipment on buses, terminals, or bus stops. Electrical testing of wiring harnesses, fuse holders, and fuses. Installation of WIFI equipment on buses or terminals. Assembly and maintenance of racks, controllers, antennas, and cable TV outlets. Photographic As-Built reporting. Installation of links with fixed-line and radio telecommunications operators. Monitoring, cabling, and installation of infrastructure. Technical visits for project implementation and maintenance. Structured network maintenance. Heatmap generation. Hotspot monitoring. Usability of internal systems. **Desired Qualifications:** **Education:** Completed technical education **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: BRL 2,245.00 * Meal voucher * Transport voucher * Notebook **Additional Information:** * Contract type: Permanent – On-site * Duration: Full-time * Working hours: To be determined.

R. Eugênio Canciam, 170 - Vila Real, Hortolândia - SP, 13183-091, Brazil

INFRASTRUCTURE ANALYST N164845445644035128

INFRASTRUCTURE ANALYST N1

WIFI equipment configuration; Functionality, connectivity, registration, and login tests for WIFI equipment; Maintenance of WIFI equipment; Rollout of WIFI equipment on buses, terminals, or bus stops; Electrical testing of wiring harnesses, fuse boxes, and fuses; Installation of WIFI equipment on buses or terminals; Assembly and maintenance of racks, controllers, antennas, and cable TV outlets; Photographic report – As-built Installation of communication links with fixed-line and radio telecommunications providers; Supervision, cabling, and infrastructure installation; Technical visits for project deployment and maintenance; Structured network maintenance; Heatmap generation; Hotspot monitoring; Usability of internal systems. Employment type: Full-time CLT contract Salary: R$2,245.00 per month Benefits: * Medical insurance * Meal vouchers * Transportation vouchers Selection questions: * Availability to work night shifts (weekdays) and occasional travel, weekends, and holidays? * Valid driver’s license? * Academic or technical background in IT, PC, notebook and server support, and basic networking knowledge? * Easy access to Jardim Amanda I – Hortolândia?

R. Eugênio Canciam, 170 - Vila Real, Hortolândia - SP, 13183-091, Brazil

Junior Infrastructure Analyst64749993223427129

Junior Infrastructure Analyst

Description: Apply quickly via email: Requirements and qualifications: * Basic VMware virtualization knowledge (vSphere, ESXi). * Experience with Veeam backup solutions (configuration and monitoring). * Active Directory administration (users, groups, GPOs). * Familiarity with Microsoft 365/O365 (accounts, licenses). * Strong communication skills and ability to work in a team. Desirable: * Experience with cloud virtualization environments (AWS, Azure) — competitive advantage. * VMware certifications (VCP, VCE) or Veeam certifications — knowledge differentiator. * Scripting knowledge (PowerShell, Bash) for task automation. * Experience in server migration projects — planning capability. * Knowledge of security policies and compliance — alignment with corporate standards. Benefits: Meal allowance of R$27.00 Work schedule: Monday to Friday, from 09:00 to 18:00 — with a 1-hour lunch break Knowledge: Education: Undergraduate degree — currently pursuing Technology in Information Technology Management 2512090203141718141

R. José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil

Senior Infrastructure Analyst648446279470091210

Senior Infrastructure Analyst

We are looking for a **Senior IT Infrastructure Analyst** to join our team. If you are committed, dynamic, and eager to learn, this opportunity is for you! **Responsibilities:** \- Perform preventive/corrective maintenance on equipment (Windows and Mac computers, EPSON/HP printers, industrial equipment); \- Manage information security (LGPD, access control, backups, and monitoring); \- Provide technical support to headquarters, branches, and remote teams; \- Manage hardware inventory, contracts, and suppliers; \- Ensure infrastructure performance and availability by defining and tracking KPIs; \- Seek cost optimization through technological solutions and supplier management; \- Document procedures and participate in continuous improvement projects. **Requirements** \- Bachelor’s degree in Network Administration, Information Systems, Computer Science, or related fields; \- Solid experience in IT infrastructure with hands-on work in corporate environments; \- Proficiency in Windows and macOS operating systems; \- Experience with backup tools, access control systems, and network monitoring tools; \- Knowledge of information security, best practices, and risk mitigation; \- Familiarity with storage servers, industrial printers, and software such as Microsoft Office and Adobe; \- Proactive profile with a strong sense of urgency and autonomy in problem resolution. Benefits Meal allowance; Transportation allowance; Unimed health insurance; Uniodonto dental insurance; Pharmacy benefit program; Wellhub; Payroll-deductible loan; Partnership offering exclusive travel discounts; Partnerships with universities and English language schools. Employment type: Full-time CLT contract Salary: R$4,000.00 – R$5,000.00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance

Alameda Itatinga, 1435 - Joapiranga, Valinhos - SP, 13278-480, Brazil

R$4,000-5,000/month

Manufacturing Analyst / MES Support - 25105648437482481931211

Manufacturing Analyst / MES Support - 25105

### **Position Description:** We are seeking a Manufacturing Analyst / MES Support professional to provide support, monitoring, and enhancement of Manufacturing Execution Systems (MES) and other shop-floor applications. The candidate will be responsible for ensuring operational continuity of systems, supporting implementations, and actively collaborating with local and global teams. ### **Responsibilities:** * Manage the full ticket lifecycle: status updates, detailed action logging, analysis, incident resolution, and report generation. * Support the planning and execution of MES-related implementations and projects focused on improvements and new solutions. * Collaborate with internal and international teams to ensure integrated support and respond to high-priority requests within established deadlines. * Provide support for other local applications related to the manufacturing environment, in addition to MES systems. * Provide after-hours support when necessary to ensure operational continuity. * Ensure compliance with internal policies, standards, and procedures. * Work closely with development teams and functional areas to resolve application issues and address new requirements. * Interact with end users to deliver support, training, and guidance aimed at improving operational processes. * Collaborate with global teams to standardize and optimize production PC installations. * Perform testing, validation, and management of new application releases. * Develop and maintain automated tests to identify issues prior to go-live. * Create and maintain technical and functional documentation. * Plan, install, test, and monitor technical prerequisites on production PCs. * Evaluate existing work processes and implement continuous improvements. * Support integrations between shop-floor systems and other platforms such as SAP, PLCs, Reporting, and PLM. * Participate in occasional travel to other facilities as required. * Provide support for other IT demands (infrastructure and systems) following hiring. * Act ethically, systematically, deadline-oriented, and with strong professionalism in a multicultural environment. ### **Requirements – Education and Experience:** * Bachelor’s degree in a related field **or** at least three years of proven experience with production supervision software. * Practical knowledge of hardware: industrial PCs, expansion cards (Applicom / Molex / Woodhead), RS232 serial communication, and industrial protocols (especially Ethernet/IP). * Familiarity with vision inspection systems. * Basic understanding of industrial automation, PLCs (Siemens S7, Allen-Bradley), I/O, PC integration, and OPC solutions. * Proficiency in SQL and experience with databases (SQL Server). * Advanced use of ticketing and incident management tools. ### **Technical and Behavioral Skills:** * Strong ability to collaborate with functional and development teams. * Clear and concise communication skills with users and global stakeholders. * Proactive in identifying improvements and optimizing processes. * Organized, disciplined, and skilled at prioritizing tasks. * Ability to work autonomously and meet deadlines. * Adaptability to multicultural and international environments. * Willingness to undertake occasional travel.

R. Humberto Pescarini, 204 - Centro, Vinhedo - SP, 13280-262, Brazil

IT Support Analyst [JUNDIAI]648437481521951212

IT Support Analyst [JUNDIAI]

You will be responsible for remote and on-site support, installation, configuration, customization, and management of computer resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, information systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks and assisting users with questions regarding standard market applications, among other duties; Responsibilities: * Identify and resolve, both reactively and proactively, potential issues with IT equipment; * Assess the condition of IT equipment; * Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including organizing and setting up equipment; * Perform fieldwork to resolve incidents or service requests, or to conduct inspections; * Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues; * Identify and resolve problems related to network outlets; * Implement network resource sharing; identify issues in UTP cabling infrastructure; * Support physical troubleshooting of LAN, WAN, and WLAN in a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and components supplied and funded by the CONTRACTOR, provided such equipment is outside its warranty period. * Install, update, and configure antivirus security systems and supported operating systems (OS), currently Windows and Chrome, and any other OS; * Configure and install software on computers, laptops, and tablets; * Remove previous versions and configure the new virtual environment (formatting) as defined by the CONTRACTOR; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations involving computers, printers, peripherals, and accessories within the respective DE (Department/Division) and its UEs (Units); * Install network interface cards and update drivers; * Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR); * Perform data loading, purging, and transfer across storage media; * Execute data security actions such as backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve technical problems, failures, and non-conformities presented by computer resources (hardware and software) either in use or during integration; * Support School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers under active warranty. Requirements * Completed bachelor’s degree * Experience in remote and on-site IT support * Availability to use personal vehicle

Rua Rangel Pestana, 268 - Centro, Jundiaí - SP, 13201-000, Brazil

1039351 - Junior Support Analyst648437482000661213

1039351 - Junior Support Analyst

**Job Opening: Junior Support Analyst** **Location:** Hortolândia **About the Position:** We are seeking a professional to provide user support, ensuring the proper functioning of corporate systems, software, and equipment. If you enjoy solving problems and possess initiative, this opportunity is for you! **Responsibilities:** * Providing **Level 1 support** * Installing, configuring, and troubleshooting systems, software, and applications; * Delivering remote and on-site support; * Relocating, replacing, and upgrading hardware and software; * Providing technical support for home office environments for minor-issue corrections or configurations. **Requirements:** * Experience installing software and maintaining computers, **even if in a personal context**; * Proficiency with technology and user support; * Availability for **on-site work** **Preferred Qualifications:** * • Basic knowledge of Operating Systems (Windows—primarily versions 10 and 11): Installation, network configuration, permissions, drivers, user profiles. • Basic knowledge of Networks and Connectivity (Network diagnostics using commands such as ping, ipconfig, tracert, TCP/IP, DNS, DHCP, Gateway, and VPN) • Basic knowledge of Information Security (Best practices: strong passwords, phishing awareness, access control, antivirus policies, firewall, backups, fundamental understanding of LGPD and data confidentiality) • Basic knowledge of Support Tools and Software (Office Suite, Microsoft 365, ticketing / ITSM systems, and remote access tools) • Basic knowledge of Hardware and Infrastructure (Basic assembly and maintenance of computers and laptops; diagnosing peripheral failures (monitors, mouse, keyboard, headset); driver installation; replacement of simple components (RAM, HDD, SSD). Employment Type: Full-time CLT Compensation: BRL 1,904.00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance

R. Eugênio Canciam, 170 - Vila Real, Hortolândia - SP, 13183-091, Brazil

Senior Technology Analyst (Support and Service Management)648437479457311214

Senior Technology Analyst (Support and Service Management)

Description: Education: * Bachelor's degree completed in Computer Science, Engineering, Information Systems, or related fields. Technical Knowledge: * Experience in technical support and user experience management, with focus on hardware and IT vendor management. * Knowledge of hardware specifications and their application in corporate environments. * Knowledge of MDM, change management (CMs), and basic N1-level networking. * Strong communication skills with both technical and non-technical stakeholders. * Analytical, proactive, collaborative, and results-oriented profile. * Familiarity with frameworks such as ITIL, COBIT, or similar will be considered a plus. Responsibilities: * Collaborate in user experience management, focusing on continuous improvement and optimization of deployed hardware performance. * Assist in supervising and optimizing on-site (Field Services) and remote (Service Desk) technical support services, contributing to SLA compliance and service quality. * Support the management and operation of mobile telephony infrastructure, ensuring availability and performance, as well as device configuration and maintenance—including MDM (Mobile Device Management). * Participate in the control and review of IT service and solution contracts, ensuring compliance, performance, and cost-effectiveness. * Manage vendors, including performance evaluation and support in negotiations. * Monitor performance indicators (KPIs) and propose improvement actions for delivered services. * Serve as a technical support point for resolving complex hardware-related issues and provide support in change management (CMs). * Possess basic N1-level networking knowledge to assist in resolving connectivity and infrastructure issues. * Participate in meetings with business units to understand requirements and align technological solutions. * Assist in internal and external audits by providing evidence and reports on managed services. * Contribute to fostering a culture of excellence in user support and service delivery. 2512130202201917870

R. Candelária, 541 - Centro, Indaiatuba - SP, 13330-180, Brazil

Backup Infrastructure Support Analyst648419539971861215

Backup Infrastructure Support Analyst

**WE ARE XTREME IT** Extreme quality has a method. At Xtreme IT, quality is not a promise—it’s a method. What we deliver goes far beyond backup or tools. We deliver resilience, continuity, and real security for critical data. We are driven by a clear mission: to protect what keeps businesses running. And we achieve this by combining technology, intelligence, and our proprietary operational model. **JOB SUMMARY** Responsible for planning, implementing, managing, and monitoring corporate backup and data recovery solutions, ensuring the integrity, availability, and security of the company’s critical information. Works with discipline, a strong sense of responsibility, and an unwavering focus on quality, minimizing risks of data loss due to failures, disasters, or cyberattacks. A key contributor to business continuity, providing analytical insight and proactive action across all routines of administration, verification, troubleshooting, and optimization of backup systems. Also actively participates in developing and executing disaster recovery (DR) plans, ensuring operational resilience and continuous learning in challenging scenarios. **RESPONSIBILITIES** Backup Solution Administration: Manage and maintain daily operations of backup tools (e.g., Dell NetWorker, Veritas, Veeam, Commvault, IBM Spectrum Protect, etc.) with excellence. This includes configuring policies, schedules, data retention, and log monitoring. Proactively and continuously monitor backup routine success, identify failures and performance bottlenecks, and implement improvements to optimize resource utilization and execution time. Data Recovery (Restore): Execute file, database, virtual machine, or full-system restoration procedures as requested by users or during emergency situations. Media Management: Control and manage backup media storage, including LTO tapes, cloud storage, or virtual disks. Recovery Testing: Conduct periodic and simulated disaster recovery tests to validate plan effectiveness and identify areas for improvement. Documentation: Maintain up-to-date, clear, and standardized technical documentation to foster collective learning regarding backup architecture, standard operating procedures (SOPs), and disaster recovery plans (DRPs). Support and Service: Provide empathetic and assertive technical support, communicating transparently and focusing on definitive resolution; respond to and resolve backup-related support tickets and requests with rapid, efficient solutions. Training and Innovation: Research emerging technologies and trends in backup and data recovery to propose more efficient and secure solutions for the company. **EDUCATION** Bachelor’s degree in IT, Computer Science, or related fields.

R. Candelária, 541 - Centro, Indaiatuba - SP, 13330-180, Brazil

Field Support Analyst648419539656991216

Field Support Analyst

We are seeking a professional to provide technical support for our offices and units, ensuring a smooth, secure, and efficient experience for all users. If you are hands-on, organized, and passionate about solving problems, this position is for you. Responsibilities Provide first- and second-level support to users, both on-site and remotely, resolving incidents related to hardware, software, operating systems, networks, and corporate tools. Perform installation and configuration of workstations, laptops, printers, and peripherals. Handle, log, and track service requests via the service desk tool, ensuring compliance with SLA deadlines. Ensure the proper functioning of equipment and basic IT infrastructure across offices and units. Document technical procedures and solutions applied, and maintain an up-to-date knowledge base. Support the technological onboarding of new employees (equipment preparation, access setup, and basic training). Suggest continuous improvements to support processes, contributing to the evolution of the area. Requirements: Previous experience in technical support (on-site and remote). Knowledge of Windows, Microsoft Office suite, networking, equipment maintenance, and service desk tools. Ability to interact with users empathetically, clearly, and in an organized manner. Proactive, collaborative, and solution-oriented profile. Minimum Education Level: Bachelor’s Degree Desired Education: * Information Technology, Technical Course * Information Technology, Bachelor’s Degree Languages: * English (Intermediate) * Life Insurance – MetLife * Sul América Health Plan (Optional) * Total Pass * Transportation Allowance * Meal/ Food Allowance

Rua Largo São Sebastião, 1 - Centro, Valinhos - SP, 13270-010, Brazil

IT Support Analyst [ITUPEVA]647376372605471217

IT Support Analyst [ITUPEVA]

You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, information systems, and their derivatives (versions, releases, and patches), as well as supporting communication networks and assisting users with questions regarding standard market applications, among other duties; Responsibilities: * Identify and resolve, both reactively and preventively, potential issues with IT equipment; * Assess the condition of IT equipment; * Support the CONTRACTOR’s users during in-person meetings, teleconferences, and videoconferences, including organizing and setting up equipment; * Perform fieldwork to resolve incidents or service requests, or to conduct inspections; * Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues; * Identify and resolve issues related to network ports; * Implement network resource sharing; identify issues in UTP cabling infrastructure; * Support physical troubleshooting of LAN, WAN, and WLAN, within a heterogeneous environment containing hubs and switches; * Install, replace, and substitute defective IT equipment and parts provided and funded by the CONTRACTOR, provided such equipment is outside warranty coverage. * Install, update, and configure antivirus security systems and supported Operating Systems (O.S.), currently Windows and Chrome, and any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) defined by the CONTRACTOR; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations involving computers, printers, peripherals, and accessories at the respective DE (Department/Division) of assignment and its UEs (Units); * Install network interface cards and update drivers; * Replace IT consumables such as ink cartridges and toner (supplied by the CONTRACTOR); * Perform data loading, purging, and transfer across storage media; * Execute data security actions such as: backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve problems, failures, and technical non-conformities presented by computing resources (hardware and software) either in use or during integration; * Support School Units in identifying, describing, and managing warranty claim workflows with equipment or service providers holding active warranties. Requirements * Completed undergraduate degree * Experience in remote and on-site IT support. * Willingness to use personal vehicle

Av. Brasil, 110 - Parque Amarylis, Itupeva - SP, 13295-140, Brazil

Infrastructure Analyst II646196791125791218

Infrastructure Analyst II

At **Mills**, we believe that building goes far beyond our business model—it’s about creating connections, generating opportunities, and transforming stories with real impact. With over 72 years of history, we are a national reference in the rental of aerial work platforms, heavy machinery (yellow line and trucks), compressors, power generators, forklifts, pallet jacks, tow tractors, and formwork and shoring equipment. Our comprehensive and reliable solutions drive diverse industries forward. Our culture values respect, collaboration, people development, and innovation. Here, we work in an environment that promotes growth, safety, and well-being for everyone—where each person is an essential part of our success. **Gender, generation, and culture pose no barriers when it comes to knowledge, talent, or skills.** Diversity is part of our daily construction, and we know that plural teams foster greater creativity, innovation, and results. **We are under construction. Join this journey and help shape a more diverse, sustainable, innovative, and opportunity-rich Mills.** **All our job openings are open to people with disabilities.** **Submit your resume and participate in the selection process for the opportunity described below.** **Responsibilities and Duties** Ensure continuous, secure, and efficient operation of the IT infrastructure at the Sumaré branch, serving as the local focal point to support leadership, operational teams, and critical departments within the unit. The mission involves ensuring network stability, delivering high-quality user support (including VIP users), maintaining IT environment reliability, and safeguarding IT assets—all while collaborating synergistically with corporate teams to uphold standards, security, and high availability. Key responsibilities include monitoring the branch’s network infrastructure; Supporting network integrations for machinery and operational systems; configuring and maintaining UniFi Wi-Fi; administering Cloud Telephony (Digivox PABX); managing Windows workstations, printers, and operational devices; Also responsible for managing privileged access and local IT inventory; monitoring rack/CPD temperature and environmental conditions; performing tests and ensuring proper operation of APC UPS units; and planning maintenance windows to minimize operational impact. **Requirements and Qualifications** Bachelor’s degree in IT, Networking, or related fields. Experience with Windows 7/10/11 and Windows Server 2008 or later, including Active Directory administration, Group Policy, MFA, and VPN. Knowledge of FortiGate and FortiAnalyzer firewalls, UniFi Wi-Fi, Cloud IP Telephony, Zabbix, and Grafana. Fundamental understanding of ITIL and asset management. Microsoft and ITIL Foundation certifications will be considered advantageous. **Additional Information** Medical Assistance; Dental Assistance; Meal or Food Allowance; Mobility Allowance or Commuter Pass; Life Insurance; Wellhub access for you and your dependents; PLR – Profit and Results Sharing; Extended Maternity and Paternity Leave; Dr. Mills (online medical consultations); Want to grow, develop, and work somewhere that truly values who you are? Then join us! At Mills, dreaming big is part of our culture—which is why we place people at the center of everything. Here, respect, collaboration, and development go hand-in-hand with innovation and safety. We’ve built a welcoming environment where everyone has space to learn, grow, and make a difference. As a Certified B Corporation, we commit authentically to positive impact: striving not only to create value for our customers but also for society and the planet. Moreover, we’re recognized as one of Brazil’s Best Companies to Work For by GPTW (Great Place to Work) and take pride in our journey: We are Latin America’s largest aerial work platform rental company. A national reference in machinery and equipment rental. We operate nationwide, with over 60 branches and 2,000 team members. At Mills, diversity matters. Here, no one is left behind—we believe that different stories, perspectives, and experiences make our team stronger and more creative. And it’s precisely through this plurality that we continue innovating and achieving extraordinary results—together. If you want to build a purpose-driven career in a place where your work makes real societal impact, this is your place. **And all our job openings are inclusive and open to people with disabilities.** **Inspire. Grow. Transform your journey.**

Praça da República, 258 - Centro, Sumaré - SP, 13170-003, Brazil

Junior Support Analyst – Field - 25471646196790058271219

Junior Support Analyst – Field - 25471

We are looking for a **Junior Support Analyst** to work on-site (Field), providing technical support to users and ensuring the proper functioning of equipment and software. **Responsibilities:** * Hardware and software support (including Microsoft Office Suite); * Installation, configuration, and maintenance of printers; * Replacement of peripherals (mouse, keyboard, headset, etc.); * User support and incident logging via GLPI; * Basic Active Directory support (user account creation, modification, and unlocking); * Assistance with telephony-related requests. **Education:** * Bachelor’s degree in IT or related fields — **currently pursuing or completed**. **Desired Qualifications:** * Prior experience in on-site technical support; * Basic knowledge of infrastructure and user support.

Rua Sorocaba - Praça Comendador Martins, 36 - Centro, Cabreúva - SP, 13315-000, Brazil

Mid-Level IT Analyst - Factory Floor Applications Support Specialist - 25105645286209135391220

Mid-Level IT Analyst - Factory Floor Applications Support Specialist - 25105

**Position Description:** ------------------------- We are looking for a Factory Floor Applications Support Specialist to work in a global IT environment, ensuring continuous support for applications used in industrial operations. The professional will be responsible for maintaining solution availability, supporting implementations, participating in continuous improvement initiatives, and ensuring integration between factory floor systems and corporate platforms. Additionally, this specialist will provide support to international units (North and South America), primarily working on organization-specific applications and vendor-specific solutions, as well as understanding the customer-oriented hardware platform. **Responsibilities:** ---------------------- * Ensure rigorous tracking of tickets (status, documentation, resolution, and reporting); * Support planning and execution of deployments or projects related to new solutions and MES improvements; * Coordinate activities with technical and functional teams across different regions to ensure effective support for critical applications; * Work closely with local and global support teams to address high-priority requests within appropriate timeframes; * Contribute to the support and maintenance of other local applications beyond MES; * Provide off-hours support when necessary, according to operational demands; * Ensure compliance with internal IT policies and procedures; * Test and manage new application releases; * Develop and maintain automated tests for proactive failure detection before go\-live; * Create and maintain technical and functional documentation; * Design, test, deploy, and monitor technical prerequisites on production PCs, ensuring compatibility with new technologies; * Assist in integration between factory floor applications and corporate systems (e.g.: SAP, PLC, Reporting, PLM); * Train and support business users; * Collaborate with international deployment teams to optimize application installations; * Evaluate existing processes and propose continuous improvements; * Perform complementary IT activities after hiring (infrastructure and systems); * Availability for occasional travel to other units. **Education and Experience Requirements:** ----------------------------------------- * Bachelor's degree in related fields or minimum of 3 years of experience with production supervision software; * Experience with industrial hardware: * Industrial PCs; * Expansion cards (Applicom / Molex / Woodhead); * RS232 (serial lines); * Communication protocols (primarily Ethernet/IP); * Industrial camera systems; * Knowledge of industrial automation, including; * PLCs (Siemens S7, Allen\-Bradley); I/O; * Integration with PCs; * OPC solutions; * Knowledge of SQL and databases (preferably SQL Server); * Advanced experience with ticketing and incident management tools; * Fluency in English (required). **Required Skills:** ---------------------------- * Ability to work closely with development teams, functional teams, and end users; * Ability to resolve complex application issues and conduct technical analysis; * Organizational skills, ability to set priorities and meet deadlines; * Excellent communication and professional demeanor; * Ability to work independently and in multicultural and international environments; * Proactive in seeking continuous improvements; * Availability for national and international travel.

R. Humberto Pescarini, 204 - Centro, Vinhedo - SP, 13280-262, Brazil

INFRASTRUCTURE ANALYST645266833768971221

INFRASTRUCTURE ANALYST

We are looking for an experienced and proactive professional to work in the IT infrastructure area, focusing on ensuring stability, security, and continuous evolution of corporate environments. The position requires strong technical ability, analytical vision, and the capability to work on strategic projects. **Responsibilities** * Implement, administer, and maintain servers, networks, and corporate systems. * Manage virtual and cloud environments, ensuring high availability and performance. * Automate critical processes and routines to optimize infrastructure. * Monitor service performance and availability, identifying and resolving potential failures. * Manage backup, security, and disaster recovery policies. * Participate in projects for expansion and modernization of data centers and corporate environments. * Lead high-complexity incidents, ensuring rapid response and mitigation. * Document technical procedures and support audit and compliance processes. * Contribute to continuous improvement and adoption of new technologies within the company. **Requirements** * Bachelor's degree in Information Technology, Computer Engineering, or related fields. * Minimum of **5 years** of experience in IT infrastructure. * Advanced knowledge in server and network administration. * Experience in cloud and virtualization environments. * Strong understanding of security, networking, and corporate connectivity concepts. * Ability to perform under critical situations with focus on solutions and stability. **Advantages** * Technical certifications in infrastructure, networking, or information security. * Knowledge of automation practices and DevOps.

Rua Largo São Sebastião, 1 - Centro, Valinhos - SP, 13270-010, Brazil

Mid-level Support Analyst - Field Service (1)645257278062091222

Mid-level Support Analyst - Field Service (1)

Description: Mandatory: * Bachelor's degree in IT-related fields; * Experience in on-site user support (Field Service); * Experience in equipment installation and maintenance; * Knowledge of hardware, Windows operating systems, MS Office and general software; * Experience using incident management tools. ServiceNow is a plus; * Basic networking knowledge. Desirable: * Proactivity and autonomy to solve problems on-site; * Good communication and organizational skills; * Flexibility and availability for travel; * Ability to work in a team and collaborate; * Respond to technical incidents on-site by visiting users for system diagnostics and maintenance of software, desktops, monitors, printers, notebooks, mobile devices and others; * Perform image deployment and prepare equipment for use; * Ensure compliance with internal processes and proper documentation of all activities performed; * Evaluate users' equipment requests, identifying their actual needs; * Provide on-site user support and basic training; * Verify IT compliance across units, promoting proactive actions to resolve issues (such as cable organization) and suggest improvements; * Ensure timely response within established deadlines; * Contribute to the continuous update of the knowledge base and support service desk training; * Support network, telecom, and infrastructure teams on-site (hands and eyes) whenever necessary; * Assist management in project execution and other diverse requirements. 2511120202181802843

R. José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil

Bilingual Support Analyst645232067315231223

Bilingual Support Analyst

**Requirements / Required Knowledge:** * Maintain the technology park (hardware and software) by providing technical support to users on-site and remotely. * Keep equipment and peripheral inventories up to date. * Receive, analyze, register, and resolve incidents and service requests. * Create and maintain updated technical documentation and procedures for the area. * Install, configure, and resolve computer incidents (desktops and laptops). * Install and resolve factory equipment incidents (scanners, scales, thermal printers). * Open external tickets related to outsourced IT services and warranty services with manufacturers. * Install and configure systems. * Install, configure, and resolve videoconferencing equipment incidents. * Install, configure, and resolve smartphone incidents. * Install, configure, and resolve Wi-Fi antennas and network incidents. * Act as the local focal point for the Infrastructure team when on-site support is needed at facilities. **Required Knowledge:** * Experience in **microcomputer support (general infrastructure, hardware and software support, user support).** * Completed or ongoing Bachelor's degree in Information Technology. * Experience with IT maturity frameworks: ITIL, COBIT. * **Advanced English** for conversation, which will be essential. **Additional Information:** * Work location: Sumaré - SP. Minimum Education Level: Bachelor's Degree Desired Education: Information Technology, Bachelor's Degree

R. José Paulino, 1010 - Centro, Campinas - SP, 13013-001, Brazil

10232998 - Junior Technical Support Analyst643800048366101224

10232998 - Junior Technical Support Analyst

Description: Requirements and qualifications: * Knowledge of Office 365 - Account creation, password resets, permission groups; * Administration of other tools and resources such as: ADFS, AD, AD Connect, DNS, Windows, Firewall, Outlook, Skype For Business; * Knowledge of Windows 10/11; * Basic knowledge of IT Governance (ITIL/Cobit); * Equipment formatting; * Create, update, and document procedures and best practices, always aiming for continuous improvement; * Experience in operations with practices in support centers governed by metrics/indicators, such as: SLA, SLO, FCR, TMA, TME, Abandonment rate, satisfaction. * Higher education (completed or ongoing) in Information Technology fields; Differentiator: * ITIL certification; Working Hours * From 1:00 PM to 10:00 PM, Monday through Friday. * Work model: 100% on-site. * Work location: Valinhos, São Paulo-SP. NOTE: Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications What are we looking for? * Experienced Field Service professional to perform installation, maintenance, and technical support for equipment/systems; Your day-to-day will be: * Responsible for providing user support via phone, remote, or on-site assistance, as well as recording incidents to enable analysis and resolution of tickets, escalating them to resolver groups if necessary; * Handle requests related to operating systems, software, hardware, networks, and Office Suite, up to technical demands and those related to services, security, and products; * Investigate, diagnose, and test the solution to the problem before going to the requester; * Interact with clients at all hierarchical levels. * End-user support, assisting and resolving their doubts related to support/infrastructure/systems areas * Guide users on existing processes, rules, and procedures; 2511050202231849240

Rua Largo São Sebastião, 1 - Centro, Valinhos - SP, 13270-010, Brazil

Mid-Level Hardware Support Analyst - Santana de Parnaíba/SP643800042858261225

Mid-Level Hardware Support Analyst - Santana de Parnaíba/SP

Dear candidate, **CUPRH is looking for a Mid-Level Hardware Support Analyst to join the technology team of a partner company in Santana de Parnaíba/SP.** The selected candidate will be responsible for working together with the global support team, handling remote tickets, performing equipment maintenance and repairs, as well as updating the knowledge base and technical procedures. They will also participate in alignment meetings with the international team, providing server support and ensuring system stability and efficiency. We are seeking a professional with a solid technical background, strong English communication skills (advanced to fluent level), and interest in working within a strategic, collaborative, and continuously evolving team. Requirements: * Bachelor's degree in Computer Engineering, Systems Engineering, Computer Science, or related fields. * Minimum of 3 years of experience in hardware (printers, plotters, and notebooks). * Intermediate to advanced English (Mandatory) Responsibilities: * Manage remote queues using ITSM tools. * Transfer requests between teams and support levels. * Perform configuration of printing devices (printers, plotters, and notebooks). * Monitor activities until complete resolution of requests. * Participate in client implementation projects and technological park upgrades. * Maintain communication with international teams, using English as the primary language in certain interactions. Technical Skills * Technical support for hardware and servers. * Remote assistance and ticket monitoring. * Knowledge of VPN, remote access, and basic Excel. * Experience with NPS (Net Promoter Score) indicators is desirable. * English: Advanced to fluent conversation (for communication with the global team). Differentiators:* Experience in multinational environments. * Knowledge of server infrastructure and corporate support. We offer: * A challenging and rewarding work environment. * Opportunities for learning and professional growth. * A dedicated team committed to service quality. If you identify with the skills and responsibilities listed above and wish to become part of our team, please submit your resume. CUPRH Recruitment Team. Minimum Education: Bachelor's Degree * Gympass * Medical insurance * Meal allowance * Home office * Dental insurance * Profit sharing * Life insurance * Childcare allowance

Av. Dr. Álvaro Ribeiro, 489 - Jardim Deghi, Santana de Parnaíba - SP, 06502-181, Brazil

"Field Support Analyst" #983466643800043018271226

"Field Support Analyst" #983466

**Who We Are** Launched in 2023, Dexian has a global presence and brings nearly 30 years of experience through its legacy companies, primarily from the combination of DISYS and Signature Consultants. We started in Brazil in 2007 as DISYS and since then have acquired over 60 clients across different sectors of the economy. As Dexian, we have become one of the largest companies providing staffing solutions, IT solutions, and workforce augmentation. We are leading the industry by delivering exclusive services that combine global scale, full-service projects, and tactical agility to modernize hiring models. We support our clients in finding the best way to address their talent gaps, thereby supporting their digital transformation processes. We have strategically located offices in four major capitals: Curitiba (PR), Porto Alegre (RS), Rio de Janeiro (RJ), and São Paulo (SP). This allows us to stay close to our clients and consultants. We are also a Minority Owner Company and are proud to have originated in diversity. **What to Expect from Us** People are at the core of our strategy and represent our greatest asset. We are committed to attracting and retaining top talent and building genuine lifelong connections. Therefore, we act as a bridge between highly qualified professionals and consistent, prosperous opportunities. We believe that bringing together the right talent, technology, and organizations helps unlock transformative results and achieve new levels of success for our clients and consultants. Five core values guide us: Integrity, Transparency, Authenticity, Ingenuity, and Empathy. Dexian is committed to corporate social responsibility and invests in programs that support diversity and inclusion. If you share these same values, this is your place! **What to Expect from Your Day-to-Day Work:** * Maintain the technology park (hardware and software) by providing on-site and remote technical support to users * Keep the inventory of equipment and peripherals up to date * Receive, analyze, register, and resolve incidents and requests * Create and maintain updated technical documentation and procedures * Install, configure, and resolve computer (desktops and laptops) issues * Install and resolve factory equipment issues (scanners, scales, thermal printers) * Open external tickets related to outsourced IT services and warranty services with manufacturers * Install and configure systems * Install, configure, and resolve videoconferencing equipment issues * Install, configure, and resolve smartphone issues * Install, configure, and resolve Wi-Fi antennas and network issues * Serve as the local point of contact for the Infrastructure team when on-site support is required at facilities **What You Need to Have** * Completed or ongoing bachelor's degree in Information Technology * ITIL, COBIT * Language: Advanced English * Experience using ServiceNow * Intermediate or advanced Excel skills * ITIL Foundation certification or higher * Specialization courses and certifications in related fields **Where Will You Work?** We believe in the exchange of experiences and value relationships through a Hybrid model. Address: Sumaré/SP **Employment Type** CLT + Benefits Minimum Education Level: Bachelor's Degree Languages:* English (Native)

Praça da República, 258 - Centro, Sumaré - SP, 13170-003, Brazil

MOTIVA I ANALYST OPERATIONS INFRASTRUCTURE JUNIOR643800043328011227

MOTIVA I ANALYST OPERATIONS INFRASTRUCTURE JUNIOR

**Want to advance your career at Motiva?** Motiva is the right place for your talent, where you can choose the path you want to follow alongside a company that improves people's quality of life through mobility. We are committed to building an increasingly diverse culture and value the inclusion of all people regardless of race, ethnicity, religion, age, gender identity, sexual orientation, or disability, promoting an inclusive environment with equal opportunities. **Responsibilities and duties** Monitor and ensure the availability and performance of technological infrastructure systems, ensuring that all components are operating efficiently and without interruptions; Perform preventive and corrective maintenance on infrastructure equipment and systems, identifying and resolving technical issues to prevent failures and minimize downtime. Implement and manage information security policies, including firewall, antivirus, and other protection mechanisms configuration, to ensure data integrity and confidentiality; Monitor and analyze infrastructure system performance metrics, generating periodic reports and proposing improvements to optimize operations and reduce costs; Provide technical support to internal users, resolving questions and issues related to technological infrastructure, ensuring efficient and high-quality service. Participate in infrastructure expansion and upgrade projects, collaborating with project teams to implement new solutions and technologies; Document procedures and processes related to infrastructure operation and maintenance, creating manuals and guides to facilitate team training and reference; Conduct contingency and disaster recovery testing, ensuring systems can be quickly restored in case of failures or incidents; Collaborate with suppliers and service providers, managing contracts and monitoring outsourced activities to ensure quality and compliance with company requirements; Stay updated on technological trends and innovations, participating in trainings and industry events to enhance knowledge and skills. **Requirements and qualifications** **What we expect from you:** Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, or Network Engineering; Experience with configuration and maintenance of network equipment (switches, routers); Experience with configuration and administration of virtual private networks (VPNs); Knowledge of network monitoring tools such as Zabbix or Nagios; Experience with structured cabling, firewalls, and network security practices; Knowledge of network configuration and monitoring tools such as switches, routers, and firewalls; Familiarity with protocols such as TCP/IP, DHCP, DNS, VLANs, VPNs, among others; Knowledge in operating system administration (Windows Server, Linux), with emphasis on network configuration. Knowledge of high-availability connectivity services and WAN networks; Ability to configure, administer, and troubleshoot local area networks (LAN) and wide area networks (WAN), including VPNs, routing, and switching; Ability to diagnose and resolve network connectivity issues; Skill in creating clear reports on connectivity status and potential infrastructure improvements. **You stand out if you have:** Network certification e.g., Cisco CCNA (Cisco Certified Network Associate); ITIL Foundation certification; Network Security certification e.g., CompTIA Security\+ or Fortinet NSE 1\-3 for basic network security knowledge; Cloud certification e.g., AWS Certified Cloud Practitioner or Microsoft Certified: Azure Fundamentals. **Additional information** By joining our integrated team, you will become part of a company present in **13 states** across the country, moving thousands of people every day by providing mobility in an ethical way that generates positive social impact. Here, you will find various benefits to support your development and give more momentum to your career. **Check out the benefits we offer:** Medical-Hospital Assistance; Dental Assistance; Life Insurance; Meal or Food Voucher; Transportation Voucher or on-site parking; Private Pension; Extended Leave: maternity leave 180 days and paternity leave 20 days; Childcare Allowance; Wellhub (Gympass); Birthday Day Off; PLR (Profit or Results Sharing); Flexible work schedule policy, and much more! **Want to improve people's lives through mobility and help us go even further? Then bring your talent to Motiva.** **Motiva is made up of people interested in contributing to our purpose: improving people's lives through mobility.** We are a reference in mobility infrastructure in Brazil, leading the sector with a focus on creating sustainable value and improving people's lives through mobility. We operate in mobility infrastructure services, focused on highway, rail, and airport concessions. We have over 16,000 employees responsible for managing and maintaining 4,475 km of highways, used by approximately 2 million vehicles daily. In rail transport, we manage metro, train, and light rail transit (VLT) passenger services, transporting 3 million passengers daily. In the airport segment, with 20 terminals under our management, we serve over 40 million customers annually. To ensure customers arrive safely at their destinations, Motiva invests in practices that reinforce its commitment to environmental, social, and governance aspects, building infrastructure, implementing services, and creating opportunities.

Rua Rangel Pestana, 268 - Centro, Jundiaí - SP, 13201-000, Brazil

Jr. IT Infrastructure Analyst643800042059551228

Jr. IT Infrastructure Analyst

Temporary opportunity with on-site work in Indaiatuba. We are seeking a professional to provide technical IT support and maintain the infrastructure and support systems for business operations in full working condition. **We offer:** ============= * On-site cafeteria * Transportation allowance **Affirmative position for Women and People with Disabilities (PwD)** **Tasks and Qualifications:** ============================= * Provide technical support at three levels: phone, remote, and on-site * Install, support, and maintain software and hardware intended for users * Train end users on the use of various equipment used by the company * Support the company's infrastructure - network devices, cabling, software, telephony, printers, and servers * Analyze and forward infrastructure requests and improvements to the IT management/direction **Academic qualification required for the position** * Bachelor's degree completed **Skills and required experience period for the position:** * Experience with Windows 7 and 10, Active Directory * Experience in user support * Knowledge of LAN/WAN network infrastructure **KION Group respects and values diversity; therefore, all applications are welcome in our selection processes, regardless of race, color, religion, sex, sexual orientation, nationality, disability, or age.**

R. Candelária, 541 - Centro, Indaiatuba - SP, 13330-180, Brazil

Mid-level Support Analyst - Field Service (9)643663468851211229

Mid-level Support Analyst - Field Service (9)

Description: Mandatory: * Bachelor's degree in IT-related fields; * Experience with on-site user support (Field Service); * Experience in equipment installation and maintenance; * Knowledge of hardware, Windows operating systems, MS Office, and general software; * Experience using ticket management tools. ServiceNow is a plus; * Basic networking knowledge. Desirable: * Proactivity and autonomy to solve problems on-site; * Good communication and organizational skills; * Flexibility and availability for travel; * Ability to work in a team and collaborate; * Provide on-site technical support by visiting users for system diagnostics and maintenance of software, desktops, monitors, printers, notebooks, mobile devices, and others; * Perform image deployment and equipment preparation for use; * Ensure compliance with internal processes and proper documentation of all activities performed; * Evaluate users' equipment requests, identifying their actual needs; * Provide on-site user support and basic training; * Verify IT compliance across units, promoting proactive actions to resolve issues (such as cable organization) and propose improvements; * Ensure timely resolution of service requests; * Contribute to the continuous update of the knowledge base and support the service desk's training; * Support network, telecom, and infrastructure teams on-site (hands and eyes) whenever necessary; * Assist management in project execution and other diverse needs. 2510300202211839273

R. Vieira Bueno, 164 - Centro, Americana - SP, 13465-270, Brazil

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