Research Agent

Description

Job Summary: Professional responsible for making proactive telephone calls to clients to conduct research surveys, ensuring the quality and accuracy of collected information while meeting productivity targets in an inclusive environment. Key Highlights: 1. Inclusive and welcoming environment that values diversity 2. Freedom to build your career and grow with the company 3. Challenging projects leveraging cutting-edge technology At INDECX, we believe opportunities should be available to everyone! We want you to feel comfortable wherever you are and to express your best self. We value diversity in all its forms—whether gender identity, skin color, ethnicity, sexual orientation, origin, or physical ability. Our environment is inclusive and welcoming, where everyone is not only welcome but essential. Together, we build INDECX through the strength of plurality and the collaboration of every individual. **Responsibilities and Duties** * Make proactive telephone calls to clients to conduct research surveys. * Accurately record responses in the data collection system or platform. * Ensure the quality and accuracy of collected information. * Meet defined productivity and quality targets for the research. * Maintain a professional and ethical demeanor throughout all interactions with respondents. * Report any difficulties, inconsistencies, or improvement suggestions to your supervisor regarding the data collection process. **Requirements and Qualifications** * Education: Completed High School. * Basic computer literacy. * CRM knowledge for contact centers (desirable). * Microsoft Office suite. * Organizational skills. * Strong written communication skills. * Clear diction. * Patience. * Courtesy. * Friendliness. **Additional Information** At INDECX, our employees share a clear purpose: our clients’ success is our success. In a dynamic and challenging environment, we succeed by focusing on results and delivering the best possible experience—building a successful trajectory for our clients. Here, we champion ownership. You’ll have the freedom to shape your career according to your ambitions and grow alongside INDECX. Accordingly, we offer the following benefits: * Meal allowance; * Transportation allowance; * Medical assistance; * Dental assistance; * Scholarship program; * Profit-sharing and results-based bonus; * SESC membership; * Childcare allowance; * Life insurance; * TotalPass. #### **About INDECX** **INDECX** is a leader in **real-time customer experience monitoring**, with over **15 years of experience**, presence in more than 30 countries, and international certifications in Quality, Market Research, and Information Security. Recently, we **joined forces with Track**, combining expertise, technologies, and talent. Through this partnership, **we became the largest customer experience monitoring company in Latin America**, further strengthening our ability to generate insights, value, and results for our clients. We are currently expanding and seeking professionals who want to develop innovative solutions in satisfaction research, technology, and data intelligence—working on projects that directly impact consumer loyalty and experience. #### **Why Work at INDECX?** * Collaborative, dynamic, and innovative environment * Challenging projects leveraging cutting-edge technology * Genuine opportunities for professional growth and development **Join INDECX and be part of this transformation redefining the future of customer experience across Latin America!**