FLV Supervisor

Description

Job Summary: Responsible for supervising, organizing, and controlling daily operations in the FLV department, aiming for operational efficiency, quality, and customer service. Key Highlights: 1. Team leadership and development 2. Loss management and sales optimization in the FLV department 3. Focus on positive customer experience About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2,000 employees, 300 checkouts, and 35,000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervising, organizing, controlling, and monitoring daily routines in the FLV department; guiding and clarifying team members’ questions; preparing and managing work schedules, overtime hours, and days off; defining timelines and standardizing procedures—aiming to maximize operational efficiency, product and service quality, while complying with regulations, good practices manual, hygiene and safety standards, established guidelines, and targets; as well as providing customer service and sales support. ACTIVITIES TO BE PERFORMED Ensure a positive shopping experience for customers by addressing their needs, surprising and advising them about the variety of products offered, and making appropriate sales suggestions; Ensure, promote, and enhance sales targets through strategic planning of product mix, defining timelines and optimal display of attractive and distinctive products, while maintaining cordial customer relationships; Ensure reduction of FLV losses and shrinkage by guiding, monitoring, and controlling team activities and daily operations, suggesting and implementing recovery actions where possible, and defining and standardizing operational procedures; Ensure procurement management for departmental merchandise, analyzing and managing inventory levels along with historical sales data, seasonality, and specific promotions; performing timely purchasing planning to guarantee adequate supply and replenishment without stockouts, losses, or disruptions; Ensure that product counters are always fully stocked, correctly priced, organized, and clean, guiding, controlling, and monitoring daily routines; Ensure proper receipt of goods, and organize, guide, and/or store items in refrigerated chambers, adhering to hygiene, safety, and pre-established standards; Keep the team informed and updated on new products; Guarantee people management regarding vacation schedules, time banks, leave entitlements, and other work-hour-related matters, through analysis of managerial reports provided by the HR department and direct guidance to team members; Promote professional development and team motivation through continuous feedback and guidance, performance monitoring, and skill enhancement via technical and behavioral training programs; Participate in periodic departmental inventories and ensure data accuracy; Maintain sector organization and cleanliness—including equipment and utensils—through daily sanitation procedures, and request equipment calibration and maintenance when necessary; Requirements Maintain team unity and engagement despite individual differences and daily challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts, considering store context, timing, seasonality, and location. **Additional Information:** Experience (in the field) **Preferred Academic Qualification:** Completed or ongoing undergraduate degree **Minimum Academic Qualification:** Completed high school education **Specific Knowledge:** Counter setup expertise, food handling, sales analysis, margin assessment, loss tracking, and production control **Computer Skills:** Microsoft Office – intermediate level **Benefits:** Health Insurance Dental Insurance Pharmacy Benefits Program Retail Store Purchase Benefits Program Life Insurance * Position available for Persons with Disabilities (PCD)