About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2,000 employees, 300 checkouts, and 35,000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervising, organizing, controlling, and monitoring daily routines within the FLV department; guiding and clarifying team members’ questions; preparing and managing work schedules, overtime hours, and time off; defining timelines and standardizing procedures—aiming to maximize operational efficiency, product and service quality, while complying with rules, best practices manuals, hygiene and safety standards, established benchmarks, and goals; as well as providing customer service and sales support. ACTIVITIES TO BE PERFORMED Ensure a positive shopping experience for customers by meeting their needs, surprising and advising them about the variety of products offered, and making appropriate sales suggestions; Ensure, promote, and enhance sales targets through strategic planning of product mix, defining timelines and optimal display of attractive and distinctive products, while maintaining cordial customer relationships; Minimize FLV losses and spoilage by guiding, monitoring, and controlling team activities and daily operations; suggesting and implementing recovery actions where feasible; and defining and standardizing operational procedures; Manage procurement orders for departmental merchandise, analyzing and administering inventory levels along with historical sales data, seasonality, and specific promotions; ensuring timely planning to guarantee continuous supply and restocking—avoiding stockouts, losses, and disruptions; Ensure that the product counter is always fully stocked, correctly priced, organized, and clean—guiding, controlling, and monitoring daily routines; Oversee goods receipt, and organize, guide, and/or store items in refrigerated chambers, adhering to hygiene, safety, and pre-established standards; Keep the team informed and updated on new products; Guarantee people management regarding time-off schedules, hour banks, vacations, and other matters related to working hours—through analysis of managerial reports provided by the HR Department and direct guidance to employees; Promote professional development and team motivation via regular feedback and guidance, performance monitoring, and improvement through technical and behavioral training; Participate in periodic departmental inventories and ensure data accuracy; Maintain department organization and cleanliness—including equipment and utensils—by enforcing daily sanitation procedures, and requesting equipment calibration and maintenance when necessary; Requirements Foster team unity and engagement despite individual differences and daily challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts by understanding store context, timing, seasonality, and location. **Additional Information:** Experience (in the field) **Preferred Academic Qualification:** Completed or ongoing undergraduate degree **Minimum Academic Qualification:** Completed high school education **Specific Knowledge:** Experience in counter setup, food handling, sales analysis, margin assessment, loss control, and production management **Computer Skills:** Microsoft Office – intermediate level **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Program Retail Store Purchase Discount Program Life Insurance * Position available for persons with disabilities (PCD)