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Job Summary: This role is for a proactive and empathetic individual to provide support for the HCM product, focusing on enhancing customer experience and fostering continuous learning. Key Highlights: 1. Transform customer experience with empathy and intelligence 2. A high-performance team passionate about delivering value 3. Growth, learning, and appreciation of diversity **We are restless, innovative, full of ideas, and always ready for action.** Because the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results, creating great experiences for our people and evolving the tech ecosystem. A GPTW-certified company proud of its people, committed to offering growth journeys, learning opportunities, and valuing diversity of people and perspectives. Because it’s more than just a job—it’s a role at Senior. To help propel the tech ecosystem with us, learn more about Senior’s Technology Manifesto **LEARN MORE ABOUT THIS OPPORTUNITY:** Do you believe you can transform the experience of the person on the other end? Here, every interaction is an opportunity to make a difference in our customers’ lives! Our purpose is to help achieve the best results by guiding with empathy and intelligence to maximize delivery outcomes. Here, routine gives way to constant learning and challenges that help us grow every day! This position involves supporting our People Management Product—HCM. You’ll join a high-performance team passionate about delivering value and delighting our customers! We work with focus, agility, and genuine care to meet deadlines and exceed expectations. Our customers and channels are spread across Brazil! If you love challenges and want to be part of something big, this is your place! **Key Responsibilities:** * Ensure service quality by monitoring KPIs and strengthening relationships with internal and external customers; * Prioritize wisely amid multiple demands; * Serve as both a technical reference and a skilled negotiator with customers; * Collaborate with other teams, maintaining close and efficient communication; * Proactively identify and respond to risks or crises with keen attention; * Share knowledge with the team and customers, acting as a multiplier for topics within your area of expertise. **WE ARE LOOKING FOR SOMEONE WHO:** * Has solid experience with payroll and eSocial system processes; * Masters the support and customer service process; * Has basic knowledge of SQL commands for queries; * Understands the basics of Web Services/APIs; * Possesses sharp logical reasoning; * Holds a completed undergraduate degree in Administration, Accounting, or related fields aligned with our product. **Our Benefits:** * Medical and dental plans; * Life insurance; * PPLR—Profit and Results Sharing; * Wiipo Card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass—Gym and wellness benefit; * Banked hours; * Citizen Company: Extended maternity and paternity leave; * Newborn assistance; * PET assistance; * Senior Corporate University; * Career development plan. **The Senior Way:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, offering opportunities that embrace diversity of people and thought. It is precisely this approach that enables us to achieve outstanding results—driving customer success through the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our openings and learn more about life at Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest software developers for enterprise management. With over 35 years of history and offices across the nation, we take pride in the digital transformation our organization delivers to countless businesses. Beyond Brazil, we’ve expanded internationally through the acquisition of a company in Colombia, making us LATAM. With one of the most comprehensive high-performance portfolios, the quality of our solutions stems from the work of over 2\.700 professionals. Our purpose—"Empowering People and Accelerating Business"—and our passion for technology have earned us Great Place to Work® certification. For seven consecutive years, we’ve maintained our status as a Great Place to Work®, thanks to incredible people who make Senior an increasingly outstanding place to work. And so we continue growing—valuing each journey and demonstrating that Senior’s expansion and brand strength are built by engaged, fearless people, because driving the new is part of who we are. Discover more about us at www.senior.com.br or via our social media:
