Technical Support - Retention

Description

Job Summary: A technical support professional focused on customer retention, responsible for reversing cancellations and ensuring customer satisfaction and loyalty. Key Highlights: 1. Identify opportunities to retain dissatisfied customers 2. Conduct follow-up to ensure problem resolution 3. Participate in training sessions to enhance technical knowledge Technical Support \- Retention Job Description: We are seeking a professional to work in technical support with a focus on customer retention. The candidate will be responsible for engaging with customers to reverse potential cancellations, ensuring their satisfaction and loyalty. Responsibilities: * Identify opportunities to retain dissatisfied customers * Conduct follow\-up with customers to ensure problem resolution * Record all customer interactions in the support system * Participate in training sessions and meetings to enhance technical knowledge Requirements: * Strong verbal and written communication skills * Ability to work under pressure * Proactivity and ability to solve problems independently