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Job Summary: We are seeking individuals to work in after-sales support, delivering efficient and effective solutions to customer challenges through chat or email assistance. Key Highlights: 1. Work to provide many people with access to what is still a privilege for only a few. 2. A collaborative and team-oriented work environment. 3. Make an impact on the lives of thousands of people in Brazil. Brazil **What Is Our Work Environment Like?** We embody pure human warmth and work every day toward the same goal: providing many people with access to what is still a privilege for only a few. We work hard—and celebrate just as intensely! Don’t be surprised if you see us dressed up after hitting a Black Friday sales target! We’re bold and unafraid to make mistakes; we’re collaborative and team-minded—these values are always present here. Join us to share knowledge and impact the lives of thousands of people across Brazil! \#vemserfeliz \#OrgulhodeSerMagalu **Responsibilities** * Identify efficient and effective solutions to address customer requests and resolve any post-sales difficulties they may encounter; * Customer support is delivered via: Chat or e\-mail; * Record service protocols based on information received from customers; * Proficiency in computer use is required (e.g., website searching, internal system navigation, and excellent typing skills). **Requirements** * Basic computer literacy; * Strong reading, comprehension, and writing abilities; * Ability to search websites effectively; * Good typing speed and accuracy; * Ability to operate multiple tools simultaneously with agility; * Completed high school education; * Working hours: 2:10 PM to 8:30 PM; * Weekend shift schedule (Saturdays). **Benefits** * Gym / Sports Activities * Medical Assistance * Dental Assistance * Study Grant * Product Discounts * Life Insurance * Meal Allowance * Food Voucher **Diversity** Magalu champions diversity. At Magalu, you are welcome in all positions regardless of gender, sexual orientation, race, ethnicity, or disability. **Organization Mission** To be a competitive, innovative, and bold company that consistently strives for the common good. **About the Organization** Magazine Luiza, or Magalu, is a technology and logistics company focused on retail. Evolving from a traditional retailer in the interior of São Paulo—specializing in durable goods for Brazil’s middle class—the Company transformed into a technology enterprise offering a broad range of products and services to Brazilians across all socioeconomic classes. At the heart of Magalu’s success lies a multichannel retail platform capable of reaching customers via mobile apps, websites, and physical stores. The Company has been at the forefront of e\-commerce adoption in Latin America, with its online operations—including its marketplace—accounting for 72% of total sales. Magalu also operates a unique and innovative logistics model. Its online and offline logistics operations are fully integrated, enabling the Company to leverage its physical presence to drastically reduce delivery costs and timelines across Brazil. Learn more about our story at http://www.magazineluiza.com.br/quem\-somos **Why Work With Us?** **.**
