Description
**Description and Responsibilities:**
**Schedule:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break
**Level:** Professional
**Employment Type:** Permanent – CLT
* Provide customer service;
* Offer telephone support to customers;
* Address customers' needs;
* Contribute to achieving results and established goals;
* Assist in preparing commercial proposals for products and services to customers;
* Support maintaining up-to-date customer records;
* Direct and expedite customer service;
* Assist customers with access support and usage of electronic channels;
* Help customers regularize their outstanding debts;
* Formalize approved debt restructuring proposals.
**Requirements:**
Completed or currently pursuing a Bachelor's degree (Fields: Administration, Economics, Accounting, or related areas);
CPA 10 certification preferred;
Computer skills (Microsoft Office suite);
Knowledge of financial institutions and financial cooperatives;
Knowledge of financial products and services;
Knowledge of sales techniques.
**Benefits:**
Medical assistance, Dental assistance, Gym allowance, Childcare allowance, Education allowance, Clothing allowance, Profit sharing, Private pension plan, Life insurance, Meal voucher, Food voucher, Transportation voucher