Job Summary: Professional responsible for registering complaints, tabulating surveys, contacting customers, updating registrations, and assisting in operational and relationship management. Key Highlights: 1. Customer and partner service and relationship management 2. Information and registration management in systems 3. Support in product mapping and tariff updates **Description and Responsibilities** -------------------------- **This position includes the following responsibilities:** * Register incoming complaints and improvement suggestions * Tabulate customer satisfaction surveys * Contact customers to resolve issues * Update the spreadsheet of establishments and restaurants, as well as register and maintain products and experiences in internal and third-party systems * Manage lost-and-found items * Monitor, via CRM, vehicle documentation and outsourced service voucher expiration dates * Daily consultation of digital platforms Reclame Aqui and TripAdvisor * Conduct preliminary service for tourism trade establishments, guides, and drivers * Assist in mapping new products and establishments * Update tariffs for products and services by segment * Perform other tasks of similar nature and level of difficulty, as required **Requirements** -------------- **We seek a professional with the following characteristics:** * Currently pursuing a Bachelor's degree in one of the following fields: Business Management, Administration, Quality Management, or related areas * Proficiency in Microsoft Office suite, especially basic Excel * Proactivity * Strong communication skills * Driver's License Category B * Ability to handle adverse situations **Working Hours:** 08:00 to 12:45 and 14:15 to 17:30 Monday to Friday Saturday: 08:00 to 12:00 **Interested in this position?** --------------------------- Apply now and take the next step in your career! CODE 122705 AREA Commercial LOCATION Bento Gonçalves - RS WORK MODEL Full-time - On-site APPLICATION DEADLINE 28/02/2026
João Silva
Indeed · HR
João Silva
Indeed · HR
