Support Assistant

Description

Job Summary: Provide customer support focused on problem resolution, manage queues and track tickets to ensure quality and SLA compliance. Key Highlights: 1. Customer service focused on problem resolution 2. Ticket and queue management with emphasis on SLA and quality 3. Execution of transportation, shipping, and fleet control routines **Main Responsibilities:** * Support customers via the service tool and telephone contact; * Monitor, forward, and redirect tickets to correct system functionalities; * Follow up with customers regarding opened tickets; * Manage the queue, prioritizing SLA adherence and service quality. **Mandatory Requirements:** * Completed high school education; * Experience in logistics; * Experience in customer service (problem-resolution oriented); * Knowledge of transportation, shipping, and fleet control routines. * Bachelor's degree completed or in progress in Administration, Logistics, or related fields is desirable. **Preferred Qualifications:** * Familiarity with KMM and other TMS systems. **Behavioral Competencies:** * Proactivity, * Ability to learn quickly * Sense of responsibility.