Scheduling Center Operator

Description

Job Summary: The professional will be responsible for active and responsive telephone support, service scheduling, information updates, and operational team support, aiming to meet performance targets. Key Highlights: 1. Active and responsive telephone support and service scheduling. 2. Operational team support and customer follow-up. 3. Focus on scheduling targets and customer satisfaction. **Job Description and Responsibilities:** **Work Schedule:** 6 hours per day **Level:** Operational **Employment Type:** Permanent – CLT Active and responsive telephone support: * Make calls to customers to offer, confirm, or remind them about available services. * Receive calls from customers interested in scheduling services. Service scheduling: * Register scheduling requests in the company's system. * Verify time slot, resource, and staff availability. * Confirm appointment date, time, and location with the customer. System information updates: * Enter or update customer registration data. * Maintain contact history and scheduled service records. Customer guidance: * Inform customers about offered services, timelines, fees (where applicable), and conditions. * Clarify questions regarding preparation or requirements for service execution. Follow\-up (monitoring): * Call to confirm attendance prior to the scheduled service date. * Reschedule when necessary, per customer request or company availability. Operational team support: * Ensure scheduling information is clearly communicated to responsible departments. * Support alignment between customers and technical/customer service teams. Post\-service activities: * Conduct customer satisfaction surveys regarding delivered services. * Forward relevant feedback to managers. Target and KPI achievement: * Achieve scheduling, attendance rate, and customer satisfaction targets. * Follow established service protocols and quality standards. **Requirements:*** Completed high school education (mandatory). * Preferred: coursework or training in customer service, sales, or telemarketing. Experience: * Prior experience in telemarketing, call centers, customer service centers (SAC), or public-facing roles (preferred). * Experience in service scheduling or administrative routines is a plus. Technical Knowledge: * Basic computer skills (Microsoft Office suite and management/CRM systems). * Ability to operate scheduling and registration systems. * Proficient typing for rapid information entry. Behavioral Skills: * Strong verbal and written communication skills. * Clarity, friendliness, and courtesy in customer interactions. * Active listening ability and patience with diverse customer profiles. * Organizational skills and attention to detail. * Proactivity and agility in handling unexpected situations (e.g., rescheduling). * Resilience to handle targets and pressure in a telemarketing environment. **Benefits:** No benefits specified