Customer Service Agent

Description

Job Summary: The Customer Service Agent provides support and assistance to members, ensuring a positive and satisfactory experience through problem resolution and information provision. Key Highlights: 1. Focus on providing support and assistance for a satisfactory experience 2. Identify and resolve issues and questions from members 3. Team collaboration to achieve goals and ensure service quality **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break **Level:** Not Specified **Employment Type:** Permanent – CLT The Customer Service Agent will be responsible for providing support and assistance to members, ensuring a positive and satisfactory experience. Key responsibilities include: * Efficiently and courteously identifying and resolving members' issues, questions, and requests. * Providing accurate information about the cooperative's products and services. * Staying updated on policies, procedures, and changes to products and services. * Participating in training sessions and meetings to enhance skills and knowledge. * Collaborating with the team to achieve goals and improve service quality. The candidate must demonstrate proactive problem-solving abilities and a strong commitment to member satisfaction. **Requirements:** **Job Requirements:** * Completed or ongoing undergraduate degree in Administration, Economics, or related fields. * Basic computer literacy and experience using customer service systems. * Ability to work effectively in a team. * Analytical and problem-solving skills. **Preferred Qualifications:** * Experience in customer service. * Certifications in customer service or related areas. * CPA 10, CPA 20, and/or CEA. **Benefits:** Health insurance, Gym allowance, Childcare allowance, Education allowance, Parking, Profit-sharing program, Life insurance, Meal voucher, Food voucher