VACATION COVERAGE: JUNIOR IT TECHNICIAN

Description

Job Summary: Provide in-person and remote user support, equipment and system maintenance, software installation and configuration, and microcomputer support. Key Highlights: 1. Experience in hardware maintenance and technical support. 2. Knowledge of Windows, Office, Linux, and networking. 3. Focus on public service and teamwork. About the Opportunity: ***IT TECHNICIAN I*** \> **Working Hours:** From 09:00 to 12:00 and from 13:00 to 18:00, Monday to Friday (subject to change at the company's or client's discretion). \> **Work Location Address:** Ponta Grossa, Paraná / SC. **\> Coverage Period:** August 03, 2026 to September 04, 2026\. **\> Employment Type:** CLT, fully in-person. \> **What We Are Looking For:** ***Education:*** Completed High School; ***Computer Skills:*** Advanced; ***Languages:*** Portuguese and technical English; ***Years of Experience:*** Minimum 1 year of proven experience required. ***Preferred Prior Experience:*** * Proven experience (employment record or similar) in technical roles involving hardware maintenance and/or technical support and assistance. Minimum 1 year of experience required. * Experience operating and supporting Microsoft Windows 10 and subsequent Microsoft updates throughout the contract period; * Experience installing and supporting Microsoft Office and LibreOffice; * Experience providing microcomputer user support. \> **Core Responsibilities (Essential Duties/Tasks):** * Strong customer service orientation, willingness to listen and assist, ability to respond with appropriate formality, capability to respond effectively under pressure, and ease working in teams. * Technicians are responsible for providing in-person and remote support to MPPR users, ensuring equipment and/or connected systems remain fully operational through necessary adjustments and repairs, including installation and configuration of operating systems and software officially approved and supplied by MPPR. \> **Specific Knowledge, Certificates, and Certifications Required:** * Certificate verifying satisfactory completion of a Technical and/or Vocational Course in Hardware Maintenance (microcomputers and/or printers) and/or training courses in Software or Operating Systems (Linux or Windows) and/or Computer Networking courses, with minimum duration of 40 classroom hours; * Knowledge of installing and configuring workstations running Microsoft Windows operating systems; * Basic knowledge of Linux; * Basic knowledge of electronics; * Advanced knowledge of Windows networking and Internet environments; * Advanced knowledge of microcomputer hardware; * Advanced knowledge of information security (backup and restoration); * Knowledge of security, vulnerabilities, and antivirus solutions; * Knowledge of assembling Category 5 and Category 6 network cables; * Knowledge of switch port termination; * Knowledge of printer maintenance (e.g., paper jams, toner/photoconductor replacement, assembly/disassembly, component cleaning, etc.). \> **Mandatory Personal Attributes:** * Valid Brazilian National Driver’s License (CNH), category B or higher; * Criminal background clearance certificates issued by State Police and Federal Police. \> **What We Offer:** Salary: R$ 2\.450,00\. Meal Allowance: R$ 28.00 per working day (20% PAT deduction); Transportation Voucher (6% deduction); SESC Benefit Program; Life Insurance; Others: GoGood. Minimum Education Level: High School (Secondary Education) Driver's License Requirement: B