Job Summary: A Level 2 or higher technical support professional responsible for resolving complex issues related to networks, infrastructure, telephony, and device management. Key Highlights: 1. Experience in Level 2 or higher technical support 2. Skills in analyzing and resolving complex problems 3. Proficiency in creating and managing technical documentation ? Requirements: * Proven experience in Level 2 or higher technical support; * Knowledge of networks, server infrastructure, telephony, and device management; * Skills in analyzing and resolving complex problems; * Proficiency in creating, validating, and managing technical documentation; * Experience with landline and mobile telephony; * Currently pursuing a bachelor's degree. * Preferred Qualifications: Familiarity with Deep Freeze software; * **Willingness to travel and occasional overnight stays;** * **Mandatory: Brazilian driver's license, Category B** ✅ Certifications: * **Preferred: CCNA, MCSE, or equivalent;** ? Benefits: * Transportation allowance; * Meal voucher or food allowance; * Life insurance; * SESC membership benefits. * Working hours: * 8 hours per day (Monday to Friday); * On-site