Unit Manager

Description

Job Summary: We are seeking a professional to manage a unit, ensuring profitability, an engaged team, and delighted customers, while maintaining the brand's standard of excellence. Key Highlights: 1. Manage the unit's full operation and lead the team. 2. Ensure excellence in the customer journey and deliver results to senior management. 3. Join a solid company with a validated methodology and a clear purpose. *Dr. Hair is an established national leader in non-surgical hair treatments, recognized for its professionalism, technology, and real results that transform the self-esteem and confidence of countless people across the country.* *Expanding steadily across Brazil, Dr. Hair already operates over 20 units and continues structured growth through continuous investment in innovation, training, and service excellence.* *Joining Dr. Hair means becoming part of a solid company with resources, a validated methodology, and a clear purpose: transforming lives!* At this moment, we seek a professional who ensures a highly profitable unit, with an engaged team and delighted customers, while maintaining the brand's standard of excellence. **Your main responsibilities include:** * Manage the unit's full operation (customer service, scheduling, inventory, facilities). * Lead, develop, and monitor team performance. * Track key metrics (revenue, conversion rate, average transaction value, NPS). * Implement routines, processes, and quality standards. * Collaborate closely with the sales team to boost sales. * Ensure excellence throughout the customer journey, from first contact through post-service. * Report results and action plans to senior management. Requirements: **Mandatory:** * Proven experience as a unit, store, clinic, or service operation manager. * Experience managing customer service and/or sales teams. * Proficiency in performance indicators (KPIs) and visual management routines. * Hands-on profile, results-oriented, and process-driven. * Availability for in-person work during business hours, including Saturdays. **Preferred:** * Experience in aesthetic clinics, healthcare, dentistry, or franchises. * Prior experience in high-customer-volume businesses. * Familiarity with CRM systems and customer service management tools. * Degree in Business Administration, Commercial Management, or related fields. Benefits **We Offer:** * Fixed salary \+ aggressive performance-based bonus \+ cost-of-living allowance * Training & Development program in consultative sales and commercial management. * Structured career path aligned with national expansion. * Modern infrastructure, consistent lead flow, and an established brand. Do you identify with this opportunity? Apply now!