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Job Summary: We are seeking a professional to handle incident tracking and management, with a focus on data analysis and interfacing with internal teams to optimize processes. Key Highlights: 1. Opportunity to empower lives with innovative technology 2. Dynamic and diverse environment for professional growth 3. Agile, vibrant, and entrepreneurial team—more than just a team **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build new solutions that make people’s lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient—we are more than a team: we are \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** • Opening incidents; • Supporting report generation; • Receiving contact from ATPs; • Tracking and following up on incidents (backlog); • Analyzing and updating backlog data (open incidents) in Excel spreadsheets; • Interfacing with internal departments throughout the incident lifecycle until resolution; • Responsible for controlling, tracking, and escalating critical situations within the backlog. **Requirements and Qualifications** • Currently pursuing a Bachelor’s degree in Administration or related fields; • Basic knowledge of Excel and computer skills; • Preferred qualifications: Knowledge of POWER BI, advanced Office suite, demand control and management. **Additional Information** **Learn about some benefits offered to \#PosiTime:** **\*\* We strive to offer the best benefits to \#PosiTime, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: health and wellness platform, including psychological support Casa da Saúde: medical and dental consultations, plus clinical exams Gympass Cafeteria Pharmacy discount Medical Emergencies: health plan agreement for home or telephonic care Semi-Flexible working hours Hybrid work model Childcare allowance and Maternity Kit **Career and Education** Discounts at Universidade Positivo (UP)—for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit Sharing Program (PPR) Good Card: benefit card accepted at over 130,000 establishments Life Insurance Payroll-deducted loan **Transportation** Transportation allowance or parking **Exclusive Discounts** Parceiro Positivo: website offering discounts on our products *“Nearly all global tech giants were born in garages. Only one was born in a classroom.”* That’s how Positivo Tecnologia began—in 1989, taking on the challenge of manufacturing computers in Brazil. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES—and this is our essence. We aim to integrate it into everyone’s daily life, always in its best version: perfectly tailored to each consumer’s profile. This is the essence of a company born in a classroom striving to change worlds—millions of them! **OUR POSITIVE TECHNOLOGY WAY OF BEING AND DOING** Our dynamic, versatile team—respecting differences—is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside incredible professionals, learn extensively, and put your ideas into practice. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN \#POSITIME!
