Collections Analyst - PACCAR Bank

Description

Job Summary: An experienced professional to work in the Collections area of PACCAR Bank, focused on negotiations and credit recovery, aligned with company policies. Key Highlights: 1. Direct involvement in credit recovery and negotiation with customers 2. Analysis of performance reports and portfolio management 3. Strategic support in internal and external meetings *At DAF Trucks Brazil / PACCAR Bank, we value diversity and recognize that different perspectives and experiences are fundamental to our success. We prioritize equity across gender, ethnicity, social class, and special needs. Thus, our job opportunities are open to all individuals within an inclusive environment that fosters belonging, support, and equality for the development and success of every person.* **SUMMARY** A professional with proven experience to work in the Collections area of PACCAR Bank, affiliated with DAF Trucks manufacturer. The position involves collections across preventive, administrative, and judicial phases, with emphasis on direct negotiations with customers for recovery of overdue credits, as well as analysis and updating of performance and portfolio management reports, always aligned with PACCAR policies and procedures. **RESPONSIBILITIES** * Conduct collections from delinquent customers, operating across administrative and judicial phases, maintaining direct contact to establish payment agreements and recover overdue credits; * Reduce portfolio delinquency levels through effective negotiations with delinquent customers; * Prepare, monitor, and analyze daily and monthly portfolio performance reports, tracking key departmental indicators; * Identify customers with potential for agreements and contract renegotiation, managing the necessary processes; * Monitor and support third-party collection agencies across preventive, administrative, and judicial phases; * Operate banking systems to generate reports and track operations; * Interface with other internal departments to promote process integration and alignment; * Support meetings with dealerships, Commercial, Credit, and other PACCAR Bank departments for strategic and operational alignment; * Strictly adhere to all PACCAR processes and policies, ensuring compliance with regulatory body requirements and audits, so that all actions remain aligned and auditable. **QUALIFICATIONS** * **Education:** Bachelor's degree completed in Accounting, Economics, Business Administration, or related fields. Postgraduate studies and/or MBA are advantageous. * **Experience:** Prior experience in the relevant field. * **Behavioral Competencies:** Negotiation, proactivity, goal- and results-oriented mindset, conflict resolution, planning, organization, commitment, responsibility, clear communication, customer relationship management, ability to manage multiple tasks, teamwork, and resilience when facing challenges. * **Technical Competencies:** *Proficiency in English (reading, writing, and speaking) is considered advantageous.* Proven experience in administrative and judicial collections. Advanced Office suite (especially Excel). Proven experience in collections, preferably within banks or financial institutions.