With 19 CNAEs, more than 1,500 employees, and qualified workforce, Master Cargas Brasil has been providing customized transportation services, machinery and equipment leasing, labor outsourcing, and warehousing for over 25 years. We serve both small and large market volumes. At Master Cargas Brasil, we are deeply committed to Environmental, Social, and Governance (ESG) principles. Our operations are guided by a strong focus on sustainability, ethical practices, and social responsibility. We continuously strive to minimize our environmental impact, promote a positive workplace culture, and ensure transparency and integrity in all our business relationships. By incorporating ESG into our core values, we aim to generate long-term value for our stakeholders while contributing to a better future for our community and the planet. In 2024, Master Cargas Brasil was awarded the Great Place to Work (GPTW) certification, highlighting its commitment to a welcoming work environment and employee appreciation. This achievement reflects investments in professional development, innovative management practices, and a focus on well-being, reinforcing its position as a reference in the logistics and transportation sector. And you? Are you ready to take on this challenge and become part of our MASTER team? Come grow with us! **Responsibilities and Duties** * Handle service orders generated by the ticketing system within the stipulated time (SLA); * Perform maintenance on computer equipment; * Perform and maintain backups of workstations; * Ensure workstation security through antivirus software; * Configure and distribute new machines to users; * Assess general computer equipment purchasing needs and report them to superiors; * Create and keep knowledge base articles (KBs) updated; * Perform printer configuration and maintenance for employees; * Configure data collectors and readers; * Generate printing cost reports and deliver them to managers; * Ensure excellent service to internal clients, aiming to meet their needs regarding assigned responsibilities; * Propose improvements in procedures to increase productivity and service quality; * Maintain order and cleanliness in the department using 5S principles and selective waste collection; **Requirements and Qualifications** * Pursuing or completed bachelor's degree in Information Technology; * Advanced knowledge of Microsoft Office suite; * Intermediate to advanced knowledge of software and hardware; * Knowledge of network infrastructure; * Knowledge of Power BI and Power Apps; * Basic knowledge of Python; **Additional Benefits** * Meal Allowance * Transportation Allowance * Basic Food Basket * Life Insurance * Medical Plan * Dental Plan * Gympass **The Beginning of It All** Driven by a dream, Tania Lopes Anselmo and João Alves Anselmo founded a small company specializing in tax compliance services for real estate consulting firms and related activities. Initially, the focus was on accounting services, sharing office space with other professional activities. **1999 – New Projects** Over time, new projects began to emerge, including demand for labor outsourcing. Tania then received a proposal for temporary workforce outsourcing and secured the company's first major contract for loading and unloading services at a home appliances manufacturing plant. **2002 – New Horizons** Always seeking innovation, the company started new projects in Belo Horizonte, operating directly within client facilities. During this period, it established a strategic partnership for inventory auditing and storage flow control in São José dos Pinhais (PR), expanding its operational scope. **2005 – Business Structuring** After consolidating a robust business plan, the company faced an industry crisis but overcame adversity and celebrated its first full-service warehousing project. By year-end, it already operated three units with 75,000 m² of usable area. **2010 – Expansion Phase** With increasing demand, the company established new agreements, including one in Ponta Grossa (PR). Additionally, it inaugurated new units in São Paulo and Curitiba, expanding to 13 units and reaching one million m² of usable area. **2015 – Achievement** The construction of Master Cargas Brasil's largest owned warehouse in Ponta Grossa (PR) was completed, along with the opening of new units in Rio Grande do Sul and Minas Gerais, further expanding the company's presence. **2017 – Large-Scale Growth** This year, the company implemented a performance-based compensation model in select operations, establishing itself as a successful case study. By the end of 2017, it operated 19 branches and 1.5 million m² of usable area. **2018 – 20 Years of History** Master Cargas celebrated 20 years of history during a challenging year due to the Covid-19 pandemic. We implemented strict safety measures following WHO guidelines, adopting initiatives such as staggered shifts, laboratory testing, and decontamination chambers. Despite difficulties, the team demonstrated resilience and determination. That year, we inaugurated the Master Cargas Brasil Headquarters, centralizing administrative operations, creating over 170 direct jobs, and providing more than 10,000 opportunities for third parties.