Store Manager

Description

Job Summary: Lead the operations of a Sport America store as Store Manager, ensuring excellence in customer service, team management, and business results—combining passion for American sports with strong leadership. Key Highlights: 1. Operational leadership and team management in an American sports retail store. 2. Results-oriented mindset and passion for American sports (NFL, NBA, MLB). 3. Opportunity for growth in an expanding market. **About the Role:** **SPORT AMERICA:** As **Store Manager**, you will be responsible for leading the operations of a Sport America store, ensuring excellence in customer service, team management, and business results. We seek someone who combines passion for American sports with leadership skills and keen attention to organization and customer experience. **Key Responsibilities:** * Ensure daily store operations comply with company standards, with emphasis on customer service and impeccable organization. * Monitor and analyze KPIs (sales, average transaction value, items per transaction) to meet targets and identify improvement opportunities. * Lead, train, and motivate the sales team to ensure high performance and engagement. * Implement promotional campaigns and sales strategies, ensuring correct execution at the point of sale. * Manage store visual merchandising, maintaining product displays aligned with brand identity. * Oversee store inventory control, ensuring appropriate restocking and avoiding overstock. * Conduct weekly team alignment meetings to set objectives and review individual performance. * Serve as a reference point for the team, fostering a positive and motivating work environment. * Resolve day-to-day issues—including returns, complaints, and operational adjustments—to ensure customer satisfaction and smooth store operations. **What We’re Looking For:** * **Proven experience** in leading retail sales teams. * Results-driven with the ability to adjust strategies to optimize performance. * Familiarity with store operations, including customer service, inventory management, and visual merchandising. * **Passion for American sports** and familiarity with major leagues (NFL, NBA, and MLB). * Excellent communication skills and ability to inspire and engage the team. * Strong organizational skills and ability to efficiently resolve operational issues. **Preferred Qualifications:** * Prior experience in sportswear or lifestyle fashion retail. * Knowledge of CRM systems and customer loyalty programs. * Ability to develop localized strategies to increase audience engagement. **Performance-Focused KPIs:** * **Achievement of sales targets** (average transaction value, sales volume, items per transaction). * **Continuous growth of the store’s average transaction value.** * **Reduction of losses and efficient inventory management**, with strategic restocking. * **Customer satisfaction**, measured through feedback and internal metrics. **What We Offer:** * Competitive salary with performance-based bonus. * CLT employment contract, meal allowance, and transportation allowance. * Opportunity for growth in an expanding market, with potential for personal and professional development. Employment Type: Full-time CLT Compensation: R$2.500,00 - R$4.000,00 per month Benefits: * Meal allowance * Transportation allowance