**Job Description:** ---------------------- Handle phone and digital communications in a courteous and efficient manner; make calls as requested; record information and messages, ensuring timely and accurate transmission of information when necessary. **Mandatory Requirements:** ------------------------------ Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Experience in telephone customer service. **Desirable Requirements:** -------------------------- Demonstrate courtesy, friendliness, empathy, and professionalism during customer interactions; Proficiency in using telephony equipment and systems; Organize and maintain up-to-date contact lists in both systems and spreadsheets; Keep the workstation organized and fully functional; Promptly report malfunctions in the telephone system, equipment, or infrastructure. **Employment Type:** -------------------------- CLT (Consolidated Labor Laws contract) **PwD (Persons with Disabilities):** -------- Not applicable **Benefits:** --------------- Meal allowance Transportation allowance Attendance bonus Salary advance Pharmacy benefits Dental plan **Work Location:** ---------------------- Braço do Norte – SC **Working Hours:** ------------------------ Flexible schedule availability.