Customer Relationship Assistant

Description

Job Summary: This Commercial Assistant and Customer Relationship position involves direct contact with the customer base, support for the sales team, and ensuring a positive customer experience. Key Highlights: 1. Ideal for growth in the commercial area 2. Direct customer contact and sales support 3. Focus on customer experience and satisfaction This Commercial Assistant and Customer Relationship position is ideal for individuals seeking growth in the commercial field, working directly with the customer base and supporting the sales team. Your role will be critical in ensuring a positive experience throughout the entire customer journey. * Respond to and follow up with customers via phone, e-mail, and digital channels. * Record interactions and updates in the CRM. * Support the sales team in preparing proposals and contracts. * Monitor customer satisfaction and retention metrics. * Collaborate with internal departments to resolve requests. Requirements: **Mandatory Requirements:** * Prior experience in commercial, customer service, or customer relationship roles. * Strong verbal and written communication skills, with a consultative approach. * Basic knowledge of Microsoft Office and experience using systems/CRM. * Availability for on-site or hybrid work, per company policy.