Description
Job Summary:
The professional will manage customer portfolio health, conduct check-ins, identify expansion opportunities, and act as a strategic bridge between the customer and the company.
Key Highlights:
1. Active portfolio health monitoring and churn reduction
2. Identification of expansion opportunities (upsell and cross-sell)
3. Acting as a strategic bridge between customer and company
**Job Description**
* Actively monitor **portfolio health** (health score, system usage, churn risk).
* Conduct **periodic check\-ins** with strategic customers.
* Anticipate cancellation risks and adopt a consultative approach to reduce churn.
* Identify **expansion opportunities** (upsell and cross\-sell) aligned with customer needs.
* Collect structured feedback and convey insights to Support, Implementation, and Development teams.
* Conduct satisfaction surveys (NPS, CSAT) and support action plan development.
* Record interactions and key information in CRM tools.
* Act as a **strategic bridge** between customer and company.
**Requirements**
* Prior experience as a Customer Success professional, Support Consultant, Implementation Consultant, or Sales professional.
* Experience with **ERP**, especially financial, sales, inventory, tax, or production modules.
* Knowledge of Customer Success methodologies, NPS, and churn management.
* Familiarity with CRM or customer relationship tools.
**Benefits**
* Birthday day\-off \| Health Insurance \| Professional Incentive Program
* Partnership with Educational Institutions \| Partnership with Language Schools
Employment Type: Full-time CLT
Salary: R$2\.500,00 \- R$3\.500,00 per month
Benefits:
* Medical assistance
* Education allowance
* Commercial partnerships and discounts
Full-time
Onsite
Tubarão,Santa Catarina
