Job Summary: A professional responsible for customer service and basic technical support via WhatsApp, performing triage and escalation when necessary. Key Highlights: 1. First customer service via WhatsApp 2. Basic technical support (N1) 3. Speed tests and signal verification A telecommunications company seeks a Support Assistant in Passo de Torres. **Responsibilities:** Responsible for first customer service via WhatsApp. Basic technical support (N1\). Password resets. Router reconfiguration (Wi\-Fi). Speed tests and signal verification. Triage and escalation to N2 when necessary. Previous experience as Technical Support Analyst, Customer Service Assistant, Technical Support Technician, or Help Desk Specialist may indicate suitability for some of the activities in this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 1\.934,00 * Overtime pay * Meal allowance **Additional Information:** * Employment type: Permanent \- On-site. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 17:00\. Saturday (rotating). Sunday remote work (alternating weeks).