E-Commerce Assistant

Description

Job Summary: A professional responsible for multichannel customer service, order tracking, after-sales management, product listing, and marketing support and process optimization. Key Highlights: 1. Multichannel customer service and order tracking 2. End-to-end after-sales management, including exchanges and returns 3. Marketing support and continuous optimization of the customer experience Provides customer service across multiple channels, tracks orders through to delivery, and handles after-sales activities—including exchanges, returns, and cart recovery. Manages product listing and updates on marketplaces, monitors inventory levels, and assists with issuing invoices. Also contributes to marketing campaigns and proposes ongoing improvements to optimize processes and enhance the customer experience.