Description
High School Internship
Stipend: R$900 \+ Transportation Voucher
* Schedule: 08:00–13:15, Monday to Saturday (15-minute break) OR 12:33–17:48, Monday to Friday; Saturday 08:00–13:15 (15-minute break)
Responsibilities: Assist in handling inbound WhatsApp customer inquiries directed by AI; support analysis of the automated service history to ensure continuity of communication; clarify customer queries regarding debts, contracts, and payment methods; assist in collections negotiations within defined policies and limits; record agreements, interactions, and information in the system; update clients' registration data; escalate specific cases to supervision when necessary; comply with internal regulations, LGPD, and best practices in collections.
Location: AVENIDA DIARIO DE NOTICIAS, Cristal, Porto Alegre
Minimum Education: Higher Education