POST-SALES ASSISTANT

Description

Job Summary: The professional will join the Post-Sales team, managing premium customer portfolios, ensuring SLA-compliant service delivery, escalating critical cases for resolution, and collaborating across multiple internal departments. Key Highlights: 1. Serve premium customer portfolios and manage post-sales demands 2. Monitor installation and maintenance protocols to ensure SLA compliance 3. Collaborate with various company departments to support customers We tirelessly strive to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it’s a chance to acquire knowledge and grow within a forward-looking company. Our Post-Sales team is expanding — please see further details about this position below. **Responsibilities and Duties** * Manage premium customer portfolios, acting as the single point of accountability for all post-sales demands; * Monitor installation, repair, and maintenance protocols to ensure adherence to contracted SLAs; * Escalate critical cases to partner departments for resolution; * Participate in meetings with clients and commercial/telecom teams to align ongoing projects and demands; * Receive client escalations to prioritize or expedite out-of-SLA requests, activating respective responsible departments; * Monitor ticket queues to ensure SLA-compliant response times; * Interact with various internal departments to ensure seamless service delivery: Call Center, NOC, Operations, Engineering, etc. **Requirements and Qualifications** * Completed high school education or currently pursuing higher education * Proficiency in PowerPoint * Proficiency in Excel **Additional Information** ### **Working Hours:** ### **We Offer:** * Meal Allowance / Food Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Life Insurance * PPR (Profit Sharing Program) * Growth Opportunities * Daycare Assistance * Support for Children with Disabilities * Birthday Day Off (One paid day off during your birthday month) * TotalPass (Discounts at Gyms/Sports Facilities) * Corporate University * PAS (VERO Social Assistance Program) This position is open to candidates with disabilities (PCDs). At VERO, we value diversity because we believe sharing ideas and diverse perspectives is essential to representing our customers’ needs! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile support to simplify every customer’s world. Today, VERO ranks among Brazil’s largest broadband providers, serving over one million subscribers. Our purpose is to lead the (r)evolution of customer experience — beyond connectivity. It’s not just about doing more, but doing better. Our services bridge people to knowledge, entertainment, and high-quality, high-speed interactions. We know each person has their own world — and we pay close attention to what their world requires. **VERO — As big as your world!**