Description
Job Summary:
The professional will provide customer service and follow-up through various channels, identify difficulties, propose improvements, and focus on results.
Key Highlights:
1. Multichannel customer service and follow-up
2. Identification of difficulties and proposal of improvements
3. Results-oriented approach and dynamism
**\- RESPONSIBILITIES:**
Provide customer service via social media channels, Reclame Aqui website, WhatsApp, and telephone, identifying pain points in the customer journey and proposing improvements;
Record and monitor all stages of customer service interactions;
Analyze and prioritize urgent requests.
**EXPERIENCE:**
· Telemarketing or Customer Service (SAC); experience with the Reclame Aqui website is a plus.
**REQUIREMENTS:**
· Strong written and verbal communication skills;
· Proficiency in Excel, customer negotiation, results orientation, and dynamism;
· Completed high school education.
**BENEFITS:**
Medical assistance
Dental assistance
Fuel allowance
Childcare allowance
Partnership agreements and commercial discounts
Meal voucher
Transportation voucher
Working hours: 8:00 AM to 5:48 PM, Monday to Friday
EXPERIENCE WITH RECLAME AQUI IS A PLUS
♿ People with disabilities are welcome.
Compensation: R$2\.500,00 per month
Benefits:
* Dental assistance
* Fuel allowance
* Life insurance
* Meal voucher
* Food voucher
* Transportation voucher
Work location: On-site