Restaurant Floor Coordinator

Description

Job Summary: We are seeking a dynamic Floor Coordinator with strong leadership skills to manage the team and ensure excellence in the customer experience, with emphasis on productivity and goal achievement. Key Highlights: 1. Team leadership and focus on hospitality. 2. KPI management and process optimization. 3. Frontline engagement to ensure customer satisfaction. **We are a leading gastronomy company in the North Coast region, headquartered in Santo Antônio da Patrulha/RS.** We seek a dynamic professional with leadership qualities and a refined eye for hospitality. As Floor Coordinator, you will be the conductor of our operations, ensuring that our waitstaff and service team deliver a memorable experience to customers while maintaining constant focus on productivity and goal attainment. **Responsibilities and Duties** * **Team Leadership:** Manage, train, and motivate waitstaff and service personnel to uphold the establishment’s service standards. * **KPI Management:** Monitor sales KPIs (average ticket, upselling, service time) and team productivity. * **Operational Control:** Manage staff leave schedules, organize service areas, and ensure the environment is immaculate before and during operations. * **Service Excellence:** Engage frontline during peak hours, mediate conflicts, and guarantee full customer satisfaction. * **Process Optimization:** Identify bottlenecks in workflow (kitchen-to-floor coordination) and propose improvements to increase agility. **Requirements and Qualifications** * **Proven Experience:** Prior role as a Manager/Floor Coordinator in restaurants, snack bars, or the *food service* sector. * **Management Skills:** Experience with goal setting, performance indicator analysis, and shift scheduling. * **Behavioral Profile:** Inspirational leadership, proactivity, excellent verbal communication, and resilience to handle the fast-paced operational rhythm. * **Technical Knowledge:** Proficiency in service techniques, customer etiquette, and order management systems and KPI tracking tools. * **Schedule Availability:** Including evenings, weekends, and holidays (as per sector schedule). * **Residence Requirement:** Must reside in Santo Antônio da Patrulha/RS or nearby cities within a 20km radius. **Preferred Qualifications** * Specialized courses in Gastronomy, Hospitality, or Human Resource Management. * Knowledge of good food handling practices. **What We Offer** * Starting Salary: R$ 4.000,00 (CLT) * Cost-of-Living Allowance: R$ 300,00 * iFood Card: R$ 100,00 * **D**octor Clin Health Plan * On-site Meals Employment Type: Full-time, Permanent CLT Compensation: R$1.518,00 \- R$3.794,32 per month Benefits: * Medical assistance Work Location: On-site