RETENTION SUPERVISOR

Description

Job Summary: We are seeking a Retention Supervisor to lead teams in customer loyalty initiatives, ensuring effective solutions and positive experiences that reinforce our brand. Key Highlights: 1. Lead customer retention strategies and teams 2. Manage and develop the retention team, ensuring high performance 3. Analyze churn metrics and propose strategic actions We are looking for a **Retention Supervisor** to lead strategies and teams focused on customer loyalty. This professional will be responsible for ensuring our customers remain connected to our brand by delivering effective solutions and positive experiences that reinforce our commitment to quality and innovation. **Responsibilities and Duties** * Manage and develop the retention team, ensuring high performance and engagement. * Analyze churn metrics and propose strategic actions to reduce cancellations. * Implement processes and policies that ensure excellence in customer service and negotiation. * Act consultatively, identifying opportunities to improve the customer experience. * Ensure compliance with internal and regulatory standards. **Requirements and Qualifications** * Proven experience in team and retention process management. * Strong analytical capability and decision-making skills. * Clear, persuasive, and results-oriented communication. * Knowledge of churn metrics, NPS, and CRM tools is a plus. **Additional Information** ### **Working Hours: Monday to Saturday, from 08:00 to 17:48, with a 1-hour break** ### **We Offer:** * Meal Allowance / Food Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Life Insurance * PPR (Profit Sharing Program) * Growth Opportunities * Daycare Assistance * Assistance for Children with Disabilities * Day Off (One day off during your birthday month) * TotalPass (Discounts at Gyms/Sports Facilities) * Corporate University * PAS (Vero Social Assistance Program) This position is open to candidates with disabilities (PCDs). At Vero, we value Diversity because we believe it is essential to share ideas and diverse perspectives to deliver the representation our customers need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile support to simplify the world for each customer. Today, Vero ranks among the largest broadband providers in the country, with over 1 million subscribers. Our purpose is to lead the (r)evolution of the customer experience—beyond connectivity. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and interactions with quality and speed. We know every person has their own world—and we pay attention to what their world needs. **VERO—As big as your world!**