OPERATIONS CONTROL CENTER ASSISTANT

Description

Job Summary: A professional responsible for monitoring, analyzing, and optimizing rescheduling and appointment confirmation processes, working within a team committed to innovation and development. Key Highlights: 1. Opportunity for professional development in an innovative company. 2. Focus on continuous process improvement and effectiveness. 3. Collaboration within a dynamic and growing team (COC). We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow within a forward-looking company. Our COC team is expanding—please find more details about this position below. **Responsibilities and Duties** * Monitor team activities related to appointment rescheduling and customer visit confirmations; * Analyze KPIs and track the effectiveness of implemented procedures; * Review and improve processes within the assigned functional area. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Flexible availability regarding working hours; * Clear speech and quick responsiveness; * Customer service experience is a plus. **Additional Information** #### **Working Hours:** Monday to Friday, 9:00 AM–7:00 PM; Alternate Saturdays, 8:00 AM–6:00 PM #### **We Offer:** * Performance-Based Bonus Program (PPR) * Medical and Dental Assistance * Flexible Benefits Program * Life Insurance * PAS (VERO Social Support Program) * One paid day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * Daycare Assistance * Assistance for Children with Disabilities * Employee Internet Plan This position is open to candidates with disabilities (PCDs). At VERO, we value Diversity because we believe it is essential to share ideas and diverse perspectives to deliver the representation our customers need! VERO values Privacy and Personal Data Protection. The personal data of job applicants will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, specifically under the section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service excellence and agile customer support to simplify the world for every client. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond mere connectivity. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We know each person has their own world—and we pay close attention to what that world needs. **VERO—As big as your world!**