Job Summary: Providing support to resellers for resolving problems and technical inquiries, error reporting, and conducting internal testing to validate features. Key Highlights: 1. Problem and technical inquiry resolution via chat and telephone 2. Error reporting and change request submission to the development team 3. Execution of internal testing for feature validation Provide support to resellers via chat and telephone to resolve issues; clarify and address technical questions regarding the system; report errors or submit change requests to the development department; perform internal testing on equipment to validate features. Currently pursuing a higher education degree in IT-related fields. Basic knowledge of computer science, operating systems, and computer networks is desirable; familiarity with databases (Access, SQL Server, and Oracle); introductory knowledge of Secullum’s systems. Personal vehicle required. Compensation: R$2\.200,00 \- R$2\.248,00 per month Benefits: * Medical assistance * Dental assistance * Food allowance * Meal allowance Work Location: On-site