Job Summary: An opportunity for those who enjoy challenges and seek growth in a forward-looking company, providing remote user support and assisting with connectivity. Key Highlights: 1. Attentive, courteous, and excellent customer service with remote user support 2. Professional development in a forward-looking company 3. Integration into a growing CRM team We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to acquire knowledge and grow within a company that looks to the future. Our CRM team is expanding—see more details about this position below. **Responsibilities and Duties** * Provide courteous and excellent customer service via telephone, offering remote user support, analyzing and resolving potential connectivity issues, and guiding customers on correct usage and addressing other inquiries; * Accurately and completely log support tickets; * Analyze and forward tickets to the operations department for on-site resolution in specific cases; Forward customer questions and requests to the respective departments. * **Requirements and Qualifications** * Completed high school education; * Flexible availability (including possible night shifts); * Familiarity with operating systems. **Additional Information** #### **Working Hours: 6:20 AM (flexible scheduling) Monday through Saturday, with rotating Sunday shifts** Openings available for morning, afternoon, and night shifts—please indicate your availability during registration**** #### **We Offer:** * Commission * Profit-Sharing Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Assistance Program) * One day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * Daycare Assistance * Assistance for Children with Disabilities * Internet This position is open to candidates with disabilities (PCDs). At VERO, we value diversity because we believe it is essential to share ideas and diverse perspectives to ensure our customers receive the representation they need! VERO values Privacy and Personal Data Protection. The candidate’s personal data will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support designed to simplify the world for every customer. Today, VERO ranks among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond mere connectivity. It is not just about doing more, but doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and interactions with quality and speed. We understand that each person has their own world—and we pay attention to what that world needs. **VERO—As Big As Your World!**